Number of Wendy's restaurants in the U.S. 2011-2020, by mode of operation

In 2020, U.S.-based quick service chain Wendy’s accounted for a total of 5,881 stores in the United States, an increase of approximately 29 units from the previous year. Out of these, only 361 remained company-owned with establishments becoming increasingly operated by franchisees. The number of Wendy’s restaurants in the U.S. has remained fairly stable over the past seven years, the figure always amounting to around six and a half thousand.

Is Wendy's an international brand?

In its native country of the U.S., Wendy’s ranked in the top 10 in terms of units when compared to other leading QSR chains - included in the ranking were other large global brands such as Burger King and Pizza Hut. Wendy’s placed ninth on the list, outnumbering KFC, which accounted for over four and a half thousand units in the United States in 2019. However, dominating the QSR circuit was Subway, operating and franchising a total of nearly 24 thousand restaurants. While Wendy's is established in its home nation, it is also working on expanding to international locations and accounted for a total of 6,828 restaurants worldwide in 2020. The company now operates and franchises more than nine hundred restaurants in international locations – the largest proportion of which were based in Indonesia. Other countries Wendy’s has expanded to include Puerto Rico, Japan and the Philippines.

Are the customers satisfied?

According to the American Customer Satisfaction Index in 2020, Wendy's received a score of 76 points out of a possible 100 points, which was lower then the QSR average of 78 points. The ranking was led by Chick-fil-A which received a score of 84 points in that year.