Bundled service provider switching, by length of time 2017

The statistic shows the percentage of consumers who changed their bundled service provider in the UK in 2017, by the length of time since they changed. Bundled services are a combined package offering more than one communication service from the same provider at an overall price. In 2017, 16 percent of consumers reported changing their bundle provider within the last year.

Have you or someone in your household changed bundle service provider?

Characteristic	Share of respondents
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Release date

July 2018

More information

Region

United Kingdom

Survey time period

April 15, 2017 to April 25, 2017

Number of respondents

8,957*

Age group

15 years and older

Method of interview

Face-to-face interview

Supplementary notes

During the survey, this question was posed as follows: "By bundle, we mean a combined package offering more than one communication service from the same provider at an overall price. Did your household buy two or more of the following services as part of a bundle?"
Followed by the question: "Have you or someone in your household changed bundle service provider?"

*Base: total number of respondents in Europe. The exact number of respondents from UK is unknown.

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