This statistic presents the mobile phone usage for shopping-related activities of consumers in the United States. During the December 2017 survey, it was found that 56 percent of respondents had used their phone to check store inventory.
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Leading shopping-related activities via mobile phone in the U.S. 2017
Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017
This statistic presents the mobile phone usage for shopping-related activities of consumers in the United States. During the December 2017 survey, it was found that 56 percent of respondents had used their phone to check store inventory.
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| Percentage of respondents | |
|---|---|
| Bought something online or through a mobile app and picked it up in store | 45% |
| Bought sth online or through a mobile app and picked up curbside (did not enter store) | 37% |
| Bought sth online or through a mobile app & returned it to the store for refund or exchange | 35% |
| Bought sth in store & cashier had access to my online account info | 39% |
| Used coupons or discounts from my mobile phone or app to make a purchase in store | 63% |
| Used my mobile phone while in store to compare prices of items | 61% |
| Used my mobile phone while in store to compare reviews of items | 62% |
| Used a mobile phone to check store inventory | 56% |
| Percentage of respondents | |
|---|---|
| Bought something online or through a mobile app and picked it up in store | 45% |
| Bought sth online or through a mobile app and picked up curbside (did not enter store) | 37% |
| Bought sth online or through a mobile app & returned it to the store for refund or exchange | 35% |
| Bought sth in store & cashier had access to my online account info | 39% |
| Used coupons or discounts from my mobile phone or app to make a purchase in store | 63% |
| Used my mobile phone while in store to compare prices of items | 61% |
| Used my mobile phone while in store to compare reviews of items | 62% |
| Used a mobile phone to check store inventory | 56% |
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Description
Source
More information
This statistic presents the mobile phone usage for shopping-related activities of consumers in the United States. During the December 2017 survey, it was found that 56 percent of respondents had used their phone to check store inventory.
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- Show publisher information
- Release date
- January 2018
- Region
- United States
- Survey time period
- December 2017
- Number of respondents
- 200 respondents
- Age group
- 25 years and older
- Method of interview
- Online survey
- Supplementary notes
- Original question: Within the past 3 months, have you…?
More information
- Region
- United States
- Survey time period
- December 2017
- Number of respondents
- 200 respondents
- Age group
- 25 years and older
- Method of interview
- Online survey
- Supplementary notes
- Original question: Within the past 3 months, have you…?
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Statistics on "Online shopping behavior in the United States"
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- Average value of online shopping orders in the United States as of 3rd quarter 2018, by device (in U.S. dollars)U.S. average online shopping order value 2018, by device
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- Conversion rate of online shoppers in the United States as of 3rd quarter 2018, by deviceU.S. online shopper conversion rate 2018, by device
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- Behavior and attitudes
The most important statistics
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- Online shopping frequency of online shoppers in the United States as of April 2017, by product lineU.S. online shopping frequency 2017, by product line
- Which of these products do you buy online?U.S. online shopping products 2017, by category
- Which of the following products do you buy online the most?U.S. leading online retail products categories 2017
- Mobile
The most important statistics
- M-commerce share of total digital commerce spending in the United States from 2nd quarter 2010 to 4th quarter 2017Share of U.S. mobile e-commerce spending 2010-2017
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- Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017Leading shopping-related activities via mobile phone in the U.S. 2017
- How much of your online shopping do you do on a cell phone rather than on a computer?Degree of mobile vs desktop shopping preference in the U.S. 2017
- Using your mobile phone, have you done any of the following in the past 12 months?Mobile payment activities carried out by U.S. users 2015
- Mobile activities of online shoppers in the United States as of February 2017Mobile activities of U.S. online shoppers 2017
- Market reach of the most popular Apple iOS retail apps in the United States as of June 2018Leading iOS shopping app reach in the United States 2018
- Market reach of the most popular Android retail apps in the United States as of June 2018Leading Android shopping app reach in the United States 2018
- Path to purchase
The most important statistics
- Devices used to research and complete online purchase according to online shoppers in the United States as of February 2017Online research and shopping device preferences in the U.S. 2017
- Monthly time spent on online shopping by users in the United States as of December 2017, by shopper type (in minutes)U.S. monthly time spent online shopping 2017, by shopper type
- Monthly online shopping sessions generated by users in the United States as of December 2017, by shopper typeU.S. monthly online shopping sessions 2017, by user type
- Occurrence of leading apps during a shopping session for online shoppers in the United States as of December 2017Occurrence of apps during U.S. online shopping sessions 2017
- Most common app categories accessed before shopping device sessions in the United States as of December 2017Leading app categories accessed before shopping online in the U.S. 2017
- Most common app categories accessed after shopping device sessions in the United States as of December 2017Leading app categories accessed after shopping online in the U.S. 2017
- Most common apps accessed before shopping device sessions in the United States as of December 2017Leading apps accessed before shopping online in the U.S. 2017
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- Order delivery
The most important statistics
- Delivery methods used by internet users in the United States for digital purchases as of February 2018, by age groupDelivery method preference of U.S. online shoppers 2018, by age group
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- Actions taken by digital shoppers in the United States to qualify for free shipping as of February 2017U.S. digital shopper free shipping qualification measures 2017
- How far do shipping costs influence your purchase decision when shopping online?Influence of shipping costs on purchase decisions among U.S. online shoppers 2017
- Which parcel service usually delivers the items you purchase online?Most used shipping service provider among U.S. online shoppers 2017
- Which of these services offered by shipping providers have you already used?Use of services offered by shipping providers among U.S. online shoppers 2017
- If the shipping was free of charge, when would you expect the delivery of your order?Expected order delivery with free shipping among U.S. online shoppers 2017
- How important is it for you to get your online purchases delivered to you within 2-3 working days?Importance of U.S. online purchase delivery within 2-3 working days 2017
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Gen Y: North American shopper usage of smartphones 2013
- Baby Boomers: North American shopper usage of smartphones 2013
- Reasons why individuals haven't shopped on smartphone in Sweden 2015
- Smartphones: use for making purchases in Russia 2012-2014
- Australia: product research via smartphone 2015
- Austria: product research via smartphone 2015
- China: product research via smartphone 2015
- Moms' in-store smartphone activities in Canada 2015-2016
- Lithuania: frequency of technical issues during mobile shopping 2014
- South Korea: frequency of technical issues during mobile shopping 2014
- Australia: frequency of technical issues during mobile shopping 2014
- Netherlands: frequency of technical issues during mobile shopping 2015
- Belgium: frequency of technical issues during mobile shopping 2014-2015
- United States: frequency of technical issues during mobile shopping 2015
- Smartphone: number of shopping apps installed in France 2016
- Use of smartphones by U.S. travelers while on vacation as of March 2014
- Number of smartphones in use in Mexico 2008-2017
- Sweden: frequency of technical issues during mobile shopping 2015
- South Korea: product research via smartphone 2015
- Smartphone service usage by consumers in Gulf region 2016
Studies
- 2018 Mobile Shopping Apps Report
- 2018 UPS Pulse of the Online Shopper - Global Executive Summary
- Beauty content on social media
- 2017 UPS Pulse of the Online Shopper - Volume 1
- 2017 UPS Pulse of the Online Shopper - Executive Summary
- 2018 UPS Pulse of the Online Shopper Study: Canada Study
- 2017 UPS Pulse of the Online Shopper - Volume 2
- 2016 UPS Pulse of the Online Shopper - United States
- 2013 UPS Pulse of the Online Shopper - Canada
- 2015 UPS Pulse of the Online Shopper - Global
- 2015 UPS Pulse of the Online Shopper - Asia
- 2015 UPS Pulse of the Online Shopper - Brazil
- Book market in the Netherlands
- E-commerce in Canada
- B2C E-commerce in the Netherlands
Statistics on the topic
Free statistics
- Web-influenced retail sales in the United States from 2014 to 2020, by segment (in billion U.S. dollars)
- Average value of online shopping orders in the United States as of 3rd quarter 2018, by device (in U.S. dollars)
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018
- Conversion rate of online shoppers in the United States as of 3rd quarter 2018, by device
- Distribution of time spent on retail sites vs. dollars spent in the United States as of 4th quarter 2017, by platform
- Have you ever purchased something from the following online shops?
- Primary reason that internet users in the United States make digital purchases as of March 2018
- Online shopping frequency of internet users in the United States as of March 2017
- Stage of the digital purchase process that makes digital buyers in the United States happiest as of May 2018
- Consideration of new shopping technologies among consumers in the United States as of September 2017
- Primary reason for digital shoppers in the United States to abandon their carts as of November 2018
- Products and service categories most commonly abandoned in their digital shopping carts by internet users in the United States as of March 2018
- M-commerce share of total digital commerce spending in the United States from 2nd quarter 2010 to 4th quarter 2017
- Reasons for consumers in the United States to not use their mobile device for shopping as of August 2016, by device
- Percentage of consumers in the United States who use their mobile phone for shopping related activities as of June 2017
- Using your mobile phone, have you done any of the following in the past 12 months?
- Mobile activities of online shoppers in the United States as of February 2017
- Most popular mobile shopping apps in the United States as of October 2018, by reach
- Devices used to research and complete online purchase according to online shoppers in the United States as of February 2017
- Most common app categories accessed after shopping device sessions in the United States as of December 2017
- Most common apps accessed after shopping device sessions in the United States as of December 2017
- Most common purchase influences of online shoppers in the United States in 2017
- When looking for a new product, how frequently do you read online reviews before purchasing the product?
- When looking for a new product, how important are the online reviews before deciding to purchase the product?
- Which of the following sources have you used to read online reviews within the last six months about products and service providers?
- Most frequently used paths to purchase with multi-channel retailers according to online shoppers in the United States as of February 2017
- Actions taken by digital shoppers in the United States to qualify for free shipping as of February 2017
- Would you use the option to have your order delivered by a drone?
- Percentage of Gen Y shoppers in North America who use their smartphone for shopping related activities as of November 2013
- Percentage of Baby Boomer shoppers in North America who use their smartphone for shopping related activities as of November 2013
- Do you use your smartphone to make purchases?
- Use of smartphones by United States travelers other than to make a call while on vacation as of March 2014
Premium Statistics
- U.S. customer satisfaction with online retail from 2000 to 2017 (index score)
- Online shopping reach among online users in the United States as of December 2017, by device
- Most popular online shops according to online shoppers in the United States 2017, by shopping frequency
- Online shopping and buying-related activities performed by internet users in the United States as of March 2018, by age
- How important are each of the following to you when you shop for a product online?
- Online shopping frequency of online shoppers in the United States as of April 2017, by gender
- Online shopping frequency of online shoppers in the United States as of April 2017, by product line
- Which of these products do you buy online?
- Which of the following products do you buy online the most?
- In which cases do you prefer to buy products online?
- Whose recommendations are you most likely to trust when you have to choose between different products?
- When do you usually do your online shopping?
- Between similar products online, which of the following has driven you to pay for a higher priced option?
- How much of your online shopping do you do on a cell phone rather than on a computer?
- Market reach of the most popular Apple iOS retail apps in the United States as of June 2018
- Market reach of the most popular Android retail apps in the United States as of June 2018
- Most popular mobile shopping apps in the United States as of October 2018, by monthly users (in millions)
- Monthly time spent on online shopping by users in the United States as of December 2017, by shopper type (in minutes)
- Monthly online shopping sessions generated by users in the United States as of December 2017, by shopper type
- Occurrence of leading apps during a shopping session for online shoppers in the United States as of December 2017
- Most common app categories accessed before shopping device sessions in the United States as of December 2017
- Most common apps accessed before shopping device sessions in the United States as of December 2017
- Sources that influence purchase decisions of digital buyers in the United States as of August 2017, by category
- Which of the following channels do you use today when researching products from an online retailer?
- Number of reviews read by online shoppers in the United States when purchasing selected types of products online in 2017
- Which types of products or brands have you read online reviews about before purchasing the product?
- Most popular channels for researching products from an online retailer according to shoppers in the United States as of August 2017, by age group
- Most popular channels for online retailer purchases according to shoppers in the United States as of August 2017, by age group
- Which of the following channels do you use today when buying products from an online retailer?
- Preferred purchase methods for selected types of products according to shoppers in the United States as of May 2017
- Delivery methods used by internet users in the United States for digital purchases as of February 2018, by age group
- Items that internet users in the United States want to have vs. have received via same-day delivery as of February 2018, by category
- How far do shipping costs influence your purchase decision when shopping online?
- Which parcel service usually delivers the items you purchase online?
- Which of these services offered by shipping providers have you already used?
- If the shipping was free of charge, when would you expect the delivery of your order?
- How important is it for you to get your online purchases delivered to you within 2-3 working days?
- Would you use the option to have your order delivered by a robot?
- What percentage of items you order online do you return?
- In which cases do you return items you purchased online?
- What were the reasons that made you/would make you cancel an order process?
- Most common bad online shopping experiences according to online shoppers in the United States as of April 2017
- Most common reasons for dissatisfaction with online order shipping providers according to online shoppers in the United States as of April 2017
- Most important online shopping delivery elements to be actioned by e-retailers according to global online shoppers as of October 2017
- Reasons why individuals haven't shopped on smartphone in Sweden in 2015
- Which of these research activities did you perform using a smartphone?
- Which of these research activities did you perform using a smartphone?
- Which of these research activities did you perform using a smartphone?
- Leading in-store smartphone activities according to mothers in Canada from 2015 to 2016
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Number of shopping apps installed by people shopping on their smartphone in France in 2016 *
- Number of smartphones in use in Mexico from 2008 to 2017 (in millions)
- Do you encounter difficulties using websites when researching products or shopping on a smartphone?
- Which of these research activities did you perform using a smartphone?
- Distribution of smartphone service usage among consumers in Gulf region in 2016
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