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Bank consumer complaint handling process in the U.S. 2013, by bank asset size

The statistic presents information on bank consumer complaint handling process in the United States in 2013, by bank asset size. In 80 percent of banks with assets of ten billion U.S. dollars or higher, search of social media websites for complaints or negative statements about the bank was done.

Does your consumer complaint handling include the following activities?

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Source

Release date

July 2013

Region

United States

Survey time period

February and March 2013

Number of respondents

666 financial institutions

Method of interview

Online survey

Supplementary notes

Percentages may not always total to 100 percent due to rounding or multiple responses provided by survey participants.

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Statistics on "Brand awareness: Financial services providers in the U.S."

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