Bank consumer complaint handling process in the U.S. 2013, by bank asset size

Does your consumer complaint handling include the following activities?

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Source

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Release date

July 2013

Region

United States

Survey time period

February and March 2013

Number of respondents

666 financial institutions

Method of interview

Online survey

Supplementary notes

Percentages may not always total to 100 percent due to rounding or multiple responses provided by survey participants.

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