The statistic presents information on bank consumer complaint handling process in the United States in 2013, by bank asset size. In 80 percent of banks with assets of ten billion U.S. dollars or higher, search of social media websites for complaints or negative statements about the bank was done.
Does your consumer complaint handling include the following activities?
Characteristic
Less than 100 million U.S. dollars
100-499 million U.S. dollars
500-999 million U.S. dollars
1-9,999 billion U.S. dollars
10 billion U.S. dollars or more
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American Bankers Association. (July 15, 2013). Does your consumer complaint handling include the following activities? [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/
American Bankers Association. "Does your consumer complaint handling include the following activities?." Chart. July 15, 2013. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/
American Bankers Association. (2013). Does your consumer complaint handling include the following activities?. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/
American Bankers Association. "Does Your Consumer Complaint Handling Include The following Activities?." Statista, Statista Inc., 15 Jul 2013, https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/
American Bankers Association, Does your consumer complaint handling include the following activities? Statista, https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/ (last visited July 27, 2024)
Does your consumer complaint handling include the following activities? [Graph], American Bankers Association, July 15, 2013. [Online]. Available: https://www.statista.com/statistics/318438/bank-consumer-complaint-handling-process-usa/