How are reviews followed up on major review sites?
Responses of hoteliers to online guest reviews worldwide as of October 2014
This statistic shows the ways in which hoteliers followed up guest reviews on major review sites worldwide as of October 2014. During the survey, 61 percent of hotel industry professionals said that all reviews were replied to in due time.
How are reviews followed up on major review sites?
Share of respondents
Reviews are discussed internally and appropriate actions taken78%
All reviews are replied to in due time61%
Reviews are used just for benchmarking17%
Only negative reviews are replied to13%
No actions taken2%
Only positive reviews are replied to2%
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Sources

Release date

October 2014

Region

Worldwide

Survey time period

as of October 2014

Number of respondents

575 respondents

Special properties

Hotel industry professionals including executives, managers, supervisors and general managers

Supplementary notes

The source does not specify the type or date of survey. The date given is the publication date.
Multiple answers were possible.

Responses of hoteliers to online guest reviews worldwide as of October 2014
This statistic shows the ways in which hoteliers followed up guest reviews on major review sites worldwide as of October 2014. During the survey, 61 percent of hotel industry professionals said that all reviews were replied to in due time.
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