Life insurance and pension services related complaints in the UK 2019, by firm

The statistic presents the number of customer complaints against life insurance and pensions products and services offered in the United Kingdom (UK) in the first half of 2019, listed by companies. More than 12.6 thousand new complaints were opened and just over 12 thousand were reviewed and closed against the Aviva life Services UK Limited company during the first half of 2019.

Number of complaints against decumulation, life insurance and pension services providers in the United Kingdom (UK) submitted in the first half of 2019, by company

Complaints opened (H1 2019)Complaints closed (H1 2019)
Aviva Life Services UK Limited 12,60312,030
Prudential Assurance Company Limited, The8,2318,099
Royal London Mutual Insurance Society Limited, The 4,4314,405
Scottish Widows Limited3,6053,569
Phoenix Life Limited 4,5434,626
Standard Life Assurance Limited 2,7482,831
Scottish Equitable Plc 2,6032,475
Phoenix Life Assurance Limited 2,1192,034
Zurich Assurance Ltd 1,5641,245
ReAssure Limited 1,4851,426
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Release date

October 2019


United Kingdom

Survey time period

January 1 to June 30, 2019

Supplementary notes

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Statistics on "Aviva Plc."

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