Motor insurance related new customer complaints in the UK 2009-2019

This statistic illustrates the number of complaints submitted to the Financial Ombudsman regarding motor insurance related issues in the United Kingdom (UK) between the financial years of 2009/2010 and 2018/2019. It can be seen that the number of motor insurance complaints increased overall during the period under observation, reaching a total of nearly 13 thousand as of 2018/2019. The smallest number of complaints during this period were found in 2009/2010, when a total of over 5.4 thousand complaints were recorded.

Number of new complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019

Number of complaints
2017/18 11,887
2016/17 11,844
2015/16 8,585
2014/15 7,361
2013/14 7,190
2012/13 7,785
2011/12 7,264
2010/11 5,784
2009/10 5,451
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Release date

May 2019


United Kingdom

Survey time period

2009/2010 to 2018/2019

Supplementary notes

Financial year ending 31st of March.
Figures for years prior to 2017/18 were obtained from previous reports by the source.

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Statistics on "Insurance industry in the United Kingdom"

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