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Resolution of complaints by Utilita in the UK by end of next working day 2014-2019

Published by N. Sönnichsen, Apr 22, 2020
This statistic shows how many quarterly complaints independent energy supplier Utilita resolved by the end of the next working day in the United Kingdom (UK) between 2014 and 2019. Since the end of 2017 the share of complaints that have been resolved by Utilita has been falling each quarter, and by Q1 2019 had dropped to a low of 27 percent.

Percentage of quarterly complaints resolved by Utilita in the United Kingdom (UK) by the end of the next working day from 2014 to 2019

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Release date

May 2019

Region

United Kingdom

Survey time period

Q1 2014 to Q1 2019

Supplementary notes

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.

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