Asia: consumer satisfaction with online shopping checkout 2014

Satisfaction with aspects of checkout experience among online shoppers in Asia as of October 2014

Asia: consumer satisfaction with online shopping checkout 2014 This statistic presents consumer satisfaction with aspects of the checkout experience of online shoppers in Asia as of October 2014. During the survey period, it was found that 43 percent of online shoppers are satisfied by the offer of alternative payment options (e.g., PayPal).
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Satisfaction with aspects of checkout experience among online shoppers in Asia as of October 2014

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Share of respondents
Availability of free shipping53%
Ability to see the expected delivery dates of the products selescted43%
Alternative payment options (e.g., PayPal)43%
Ability to see the inventory status of the products selected42%
Ability to have your customer profile pre-populated for time-savings purposes42%
Ease of checkout (1- or 2-click checkout)41%
The number of shipping options (e.g., same day, next day, 3-5 days, 1 week) offered37%
Access to customer service information within the checkout experience33%
Availability of flat rate shipping33%
International payment and shipping options32%
Share of respondents
Availability of free shipping53%
Ability to see the expected delivery dates of the products selescted43%
Alternative payment options (e.g., PayPal)43%
Ability to see the inventory status of the products selected42%
Ability to have your customer profile pre-populated for time-savings purposes42%
Ease of checkout (1- or 2-click checkout)41%
The number of shipping options (e.g., same day, next day, 3-5 days, 1 week) offered37%
Access to customer service information within the checkout experience33%
Availability of flat rate shipping33%
International payment and shipping options32%
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This statistic presents consumer satisfaction with aspects of the checkout experience of online shoppers in Asia as of October 2014. During the survey period, it was found that 43 percent of online shoppers are satisfied by the offer of alternative payment options (e.g., PayPal).
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Release date
March 2015
Region
Asia
Survey time period
August to October 2014
Number of respondents
5,275 respondents
Special properties
online shoppers
Method of interview
Online survey
Supplementary notes
China n = 1,083; Hong Kong n = 1,021; Japan n = 1,055; Singapore n = 1,031; South Korea n = 1,085
How satisfied are you with your overall shopping experience(s) in the last three months? Please indicate your satisfaction on a scale of 1-7, where “1” is Not At All Satisfied and “7” is Extremely Satisfied.
How satisfied are you with each of the following aspects of your checkout experience when shopping online? Please indicate your satisfaction on a scale of 1-7, where “1” is Not At All Satisfied and “7” is Extremely Satisfied.
Note: only the top 10 responses (based on Asia) are shown.
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