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U.S. utility-customer communication: utilities with mobile apps 2014

Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment

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Release date

July 2014


North America

Survey time period


Supplementary notes

The figures are based on Booz Allen's analysis of utility mobile applications; segments based on J.D. Power 2014 Electric Utility Business Customer Satisfaction Study, according to the source.

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Statistics on " Electric utilities in the U.S. "

Statistics on Electric utilities in the U.S.



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