Best U.S. energy utilities by customer satisfaction 2022

Investor-owned energy utilities in the United States had an average customer satisfaction score of 72 out of 100 as of 2022. With an index score of 78, CenterPoint Energy ranked first. That year, there were 10 investor-owned utilities with a customer satisfaction score above the national average.

Investor-owned energy utilities with the highest customer satisfaction score in the United States as of 2022

Characteristic	Index score
CenterPoint Energy	78
Atmos Energy	76
NextEra Energy	75
Southern Company	75
WEC Energy	75
Dominion Energy	74
NiSource	73
Berkshire Hathaway Energy	73
Sempra	73
Consolidated Edison	73
Average investor-owned utilities	72
CMS Energy	72
Ameren	72
Exelon	72
PPL	72
Duke Energy	72
Xcel Energy	72

Loading statistic...

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

2022

More information

Region

United States

Survey time period

2022

Number of respondents

70,000 respondents

Method of interview

Face-to-face interview

Supplementary notes

The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

Citation formats