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Investor-owned utilities - highest customer satisfaction in the U.S. 2018
Investor-owned utilities - highest customer satisfaction in the U.S. 2018
Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2018
by T. Wang,
last edited
Sep 4, 2018
This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2018. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 80, Atmos Energy was ranked second in 2017.
Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2018
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| Index score | |
|---|---|
| Average investor-owned utilities | 75 |
| CenterPoint Energy | 82 |
| Atmos Energy | 80 |
| Southern Company | 79 |
| Dominion Energy | 78 |
| PPL | 78 |
| Consolidated Edison | 78 |
| NiSource | 78 |
| Sempra Energy | 77 |
| NextEra Energy | 76 |
| Edison International | 76 |
| Ameren | 76 |
| Berkshire Hathaway | 76 |
| Index score | |
|---|---|
| Average investor-owned utilities | 75 |
| CenterPoint Energy | 82 |
| Atmos Energy | 80 |
| Southern Company | 79 |
| Dominion Energy | 78 |
| PPL | 78 |
| Consolidated Edison | 78 |
| NiSource | 78 |
| Sempra Energy | 77 |
| NextEra Energy | 76 |
| Edison International | 76 |
| Ameren | 76 |
| Berkshire Hathaway | 76 |
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by T. Wang,
last edited
Sep 4, 2018
This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2018. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 80, Atmos Energy was ranked second in 2017.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- 2018
- Region
- United States
- Survey time period
- 2018
- Number of respondents
- 70,000 respondents
- Special properties
- Customers
- Method of interview
- Face-to-face interview
- Supplementary notes
-
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- 2018
More information
- Region
- United States
- Survey time period
- 2018
- Number of respondents
- 70,000 respondents
- Special properties
- Customers
- Method of interview
- Face-to-face interview
- Supplementary notes
-
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.
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Electric Utilities in the U.S.
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