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Investor-owned utilities - highest customer satisfaction in the U.S. 2020

Investor-owned utilities in the United States had an average index score of 72 in 2020, based on the American Customer Satisfaction Index (ACSI). The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 78, Atmos Energy is the American utility company with the highest customer satisfaction. CenterPoint Energy and NextEra Energy ranked second and third, at 77 and 76, respectively.

Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020

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Release date



United States

Survey time period


Number of respondents

70,000 respondents

Special properties


Method of interview

Face-to-face interview

Supplementary notes

The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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Statistics on "Southern Company"

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