Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2017

Investor-owned utilities - highest customer satisfaction in the U.S. 2017 This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2016. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 75, Atmos Energy was ranked first in 2017.
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Index score
Average investor-owned utilities75
Atmos Energy80
CenterPoint Energy79
Consolidated Edison79
Sempra Energy78
NiSource78
Dominion Energy77
Southern Company77
PPL77
Edison International76
Berkshire Hathaway Energy76
WEC Energy75
Index score
Average investor-owned utilities75
Atmos Energy80
CenterPoint Energy79
Consolidated Edison79
Sempra Energy78
NiSource78
Dominion Energy77
Southern Company77
PPL77
Edison International76
Berkshire Hathaway Energy76
WEC Energy75

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Description Source More information
This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2016. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 75, Atmos Energy was ranked first in 2017.
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Release date
2017
Region
United States
Survey time period
2017
Number of respondents
70,000 respondents
Special properties
Customers
Method of interview
Face-to-face interview
Supplementary notes
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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