Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2018

Investor-owned utilities - highest customer satisfaction in the U.S. 2018 This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2018. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 80, Atmos Energy was ranked second in 2017.
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Index score
Average investor-owned utilities75
CenterPoint Energy82
Atmos Energy80
Southern Company79
Dominion Energy78
PPL78
Consolidated Edison78
NiSource78
Sempra Energy77
NextEra Energy76
Edison International76
Ameren76
Berkshire Hathaway76
Index score
Average investor-owned utilities75
CenterPoint Energy82
Atmos Energy80
Southern Company79
Dominion Energy78
PPL78
Consolidated Edison78
NiSource78
Sempra Energy77
NextEra Energy76
Edison International76
Ameren76
Berkshire Hathaway76
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Description Source More information
This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2018. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 80, Atmos Energy was ranked second in 2017.
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Release date
2018
Region
United States
Survey time period
2018
Number of respondents
70,000 respondents
Special properties
Customers
Method of interview
Face-to-face interview
Supplementary notes
The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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