Investor-owned utilities in the United States had an average customer satisfaction score of 72 out of 100 in 2021. With an index score of 76, Atmos Energy, CenterPoint Energy, and NextEra Energy ranked first. There were 14 companies in total with a customer satisfaction score above the national average.
Leading investor-owned utilities with the highest customer satisfaction score in the United States in 2021
The source does not specify the accurate survey period. The source does not specify the age of respondents. Includes only those utilities where data were measured and available.
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ACSI. (September 21, 2021). Leading investor-owned utilities with the highest customer satisfaction score in the United States in 2021 [Graph]. In Statista. Retrieved May 21, 2022, from https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. "Leading investor-owned utilities with the highest customer satisfaction score in the United States in 2021." Chart. September 21, 2021. Statista. Accessed May 21, 2022. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. (2021). Leading investor-owned utilities with the highest customer satisfaction score in the United States in 2021. Statista. Statista Inc.. Accessed: May 21, 2022. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. "Leading Investor-owned Utilities with The Highest Customer Satisfaction Score in The United States in 2021." Statista, Statista Inc., 21 Sep 2021, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI, Leading investor-owned utilities with the highest customer satisfaction score in the United States in 2021 Statista, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/ (last visited May 21, 2022)
