Investor-owned utilities - highest customer satisfaction in the U.S. 2019

This statistic represents investor-owned utilities which scored highest in the American Customer Satisfaction Index (ACSI) in 2019. The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 78, Atmos Energy was ranked second in 2019.

Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2019

Index score
Average investor-owned utilities73
CenterPoint Energy80
Consolidated Edison78
Atmos Energy78
NextEra Energy77
Southern Company77
Dominion Energy76
WEC Energy76
Sempra Energy75
Edison International75
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Release date



United States

Survey time period


Number of respondents

70,000 respondents

Special properties


Method of interview

Face-to-face interview

Supplementary notes

The source does not specify the accurate survey period.
The source does not specify the age of respondents.
Includes only those utilities where data were measured and available.

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Statistics on "Electric utilities in the United States"

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