Investor-owned utilities in the United States had an average index score of 72 in 2020, based on the American Customer Satisfaction Index (ACSI). The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States. With an index score of 78, Atmos Energy is the American utility company with the highest customer satisfaction. CenterPoint Energy and NextEra Energy ranked second and third, at 77 and 76, respectively.
Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020
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ACSI. (September 21, 2020). Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020 [Graph]. In Statista. Retrieved March 04, 2021, from https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. "Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020." Chart. September 21, 2020. Statista. Accessed March 04, 2021. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. (2020). Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020. Statista. Statista Inc.. Accessed: March 04, 2021. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI. "Index Score of Investor-owned Utilities with The Highest U.S. Customer Satisfaction in 2020." Statista, Statista Inc., 21 Sep 2020, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI, Index score of investor-owned utilities with the highest U.S. customer satisfaction in 2020 Statista, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/ (last visited March 04, 2021)