This statistic shows the reasons for shopping at favorite retailers or brands among internet users in the United States as of September 2014. During the survey, 35 percent of respondents said they shopped at their favorite retailer or brands because they like the store, location or staff.
Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014
Characteristic
Share of respondents
Their prices are good
71%
They usually have the items I want in stock
50%
I trust the brand
36%
I like the store, its location or staff
35%
They have a good returns policy (e.g. free return, return items to shop when purchased online, etc.)
32%
They sell things I cannot find anywhere else
26%
Their website/mobile site is easy to use
24%
I can check the in-store availability of a product online
18%
They have fast/reliable delivery (e.g. same day delivery, pick up online purchases in-store or designated pick up location, etc.)
18%
They have a great loyalty programme (e.g. I get points/rewards)
16%
Superior online customer reviews
11%
They provide advice or help me choose products
9%
They have inspiring online content which catches my interest
7%
They are a socially/environmentally responsible retailer
7%
They do really interesting stuff with their social meida (Facebook, Tumblr, Twitter, etc.) which shows they understand my interests
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PwC. (February 9, 2015). Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014 [Graph]. In Statista. Retrieved September 19, 2024, from https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/
PwC. "Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014." Chart. February 9, 2015. Statista. Accessed September 19, 2024. https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/
PwC. (2015). Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014. Statista. Statista Inc.. Accessed: September 19, 2024. https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/
PwC. "Reasons for Shopping at Favorite Retailers According to Internet Users in The United States as of September 2014." Statista, Statista Inc., 9 Feb 2015, https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/
PwC, Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014 Statista, https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/ (last visited September 19, 2024)
Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014 [Graph], PwC, February 9, 2015. [Online]. Available: https://www.statista.com/statistics/449640/shopping-at-favorite-retailers-internet-users-usa/