U.S. reasons for shopping at favorite retailers 2014

Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014

by Statista Research Department, last edited Feb 9, 2015
U.S. reasons for shopping at favorite retailers 2014 This statistic shows the reasons for shopping at favorite retailers or brands among internet users in the United States as of September 2014. During the survey, 35 percent of respondents said they shopped at their favorite retailer or brands because they like the store, location or staff.
Show more

Reasons for shopping at favorite retailers according to internet users in the United States as of September 2014

Loading statistic...
Expand statistic
Share of respondents
Their prices are good71%
They usually have the items I want in stock50%
I trust the brand36%
I like the store, its location or staff35%
They have a good returns policy (e.g. free return, return items to shop when purchased online, etc.)32%
They sell things I cannot find anywhere else26%
Their website/mobile site is easy to use24%
I can check the in-store availability of a product online18%
They have fast/reliable delivery (e.g. same day delivery, pick up online purchases in-store or designated pick up location, etc.)18%
They have a great loyalty programme (e.g. I get points/rewards)16%
Superior online customer reviews11%
They provide advice or help me choose products9%
They have inspiring online content which catches my interest7%
They are a socially/environmentally responsible retailer7%
They do really interesting stuff with their social meida (Facebook, Tumblr, Twitter, etc.) which shows they understand my interests4%
Other2%
Share of respondents
Their prices are good71%
They usually have the items I want in stock50%
I trust the brand36%
I like the store, its location or staff35%
They have a good returns policy (e.g. free return, return items to shop when purchased online, etc.)32%
They sell things I cannot find anywhere else26%
Their website/mobile site is easy to use24%
I can check the in-store availability of a product online18%
They have fast/reliable delivery (e.g. same day delivery, pick up online purchases in-store or designated pick up location, etc.)18%
They have a great loyalty programme (e.g. I get points/rewards)16%
Superior online customer reviews11%
They provide advice or help me choose products9%
They have inspiring online content which catches my interest7%
They are a socially/environmentally responsible retailer7%
They do really interesting stuff with their social meida (Facebook, Tumblr, Twitter, etc.) which shows they understand my interests4%
Other2%
Download Settings Share
Download started
Please be patient - this may take a moment
by Statista Research Department, last edited Feb 9, 2015
This statistic shows the reasons for shopping at favorite retailers or brands among internet users in the United States as of September 2014. During the survey, 35 percent of respondents said they shopped at their favorite retailer or brands because they like the store, location or staff.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
Statista has been my savior on several occasions. The site is easy to maneuver and the data is in a format that can go right into a report or presentation.
Marlene Greenfield

Marlene Greenfield
Vice President, Hearst Magazines

Statistics on "U.S. apparel and footwear consumer behavior"
  • Overview
The most important statistics
  • Brand preferences
  • Purchase criteria
  • Spending
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.