Perceived reasons for unsuccessful deliveries on a first attempt in the UK 2008-2014

This statistic displays the reasons for unsuccessful deliveries on a first attempt according to the consumers in the United Kingdom (UK) from 2008 to 2014. During the 2013/14 survey, it was found that approximately 25 percent of responding households reported that the online tracking and actual delivery time had not matched, as a reason for a unsuccessful delivery on the first attempt.

What is the most frequent reason deliveries are not successful on the first attempt?

No one is home to receive / item would not fit through the letter box / could not be leftNo one at home to receive / signature required / could not be leftDelivery didn't arrive as advised at time of orderParcel delivered to the Post office / depot and had to be collectedOnline tracking and actual delivery don't match (delivery did not arrive when advised to expect)Address inaccurate / redirected**Other (please specify)
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Release date

January 2014


United Kingdom

Survey time period

2008 to 2014

Number of respondents

79 respondents

Special properties


Supplementary notes

* Methodology changed for 2013/14 with respondents asked to tick all that apply so negating the trend data; option "Address inaccurate / redirected" was not available during the 2008/09 survey.

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Statistics on "Online shopping in the United Kingdom (UK)"

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