Brazil: churn rate of mobile telephony providers 2019-2020

Published by Statista Research Department, Jul 2, 2021
In the last quarter of 2020, Telecom Italia (TIM) had a churn rate of four percent in Brazil – the same percentage observed exactly a year earlier, in the fourth quarter of 2019. However, the average churn rate of mobile telephony providers in Brazil decreased from 4.2 percent at the end of 2019 to 3.4 percent in the fourth quarter of 2020.

Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020

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Sources

Release date

March 2021

Region

Brazil

Survey time period

Q1 2019 to Q4 2020

Special properties

Percentage rate of customers disconnected during a given period, obtained by dividing the total number of cancellations in the period by the number of cell phones at the beginning of the period

Supplementary notes

* Includes Nextel.

** Oi stopped informing its churn rate in the second quarter of 2019

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