In the last quarter of 2020, Telecom Italia (TIM) had a churn rate of four percent in Brazil – the same percentage observed exactly a year earlier, in the fourth quarter of 2019. However, the average churn rate of mobile telephony providers in Brazil decreased from 4.2 percent at the end of 2019 to 3.4 percent in the fourth quarter of 2020.
Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020
Percentage rate of customers disconnected during a given period, obtained by dividing the total number of cancellations in the period by the number of cell phones at the beginning of the period
Supplementary notes
* Includes Nextel.
** Oi stopped informing its churn rate in the second quarter of 2019
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Teleco. (March 10, 2021). Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020 [Graph]. In Statista. Retrieved August 17, 2022, from https://www.statista.com/statistics/524074/wireless-providers-churn-rate-in-brazil/
Teleco. "Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020." Chart. March 10, 2021. Statista. Accessed August 17, 2022. https://www.statista.com/statistics/524074/wireless-providers-churn-rate-in-brazil/
Teleco. (2021). Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020. Statista. Statista Inc.. Accessed: August 17, 2022. https://www.statista.com/statistics/524074/wireless-providers-churn-rate-in-brazil/
Teleco. "Churn Rate of Mobile Telephony Providers in Brazil from 1st Quarter 2019 to 4th Quarter 2020." Statista, Statista Inc., 10 Mar 2021, https://www.statista.com/statistics/524074/wireless-providers-churn-rate-in-brazil/
Teleco, Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 4th quarter 2020 Statista, https://www.statista.com/statistics/524074/wireless-providers-churn-rate-in-brazil/ (last visited August 17, 2022)
