Brazil: churn rate of mobile telephony providers 2019-2023

Published by
Federica Laricchia,
Aug 29, 2023
In the second quarter of 2023, Telecom Italia (TIM) had a churn rate of 3.1 percent in Brazil – down rom 7.1 percent recorded in the fourth quarter of 2022. However, the average churn rate of mobile telephony providers in Brazil decreased from 4.2 percent at the end of 2019 to 2.7 percent in the second quarter of 2023.

Churn rate of mobile telephony providers in Brazil from 1st quarter 2019 to 2nd quarter 2023

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Release date

August 2023

Region

Brazil

Survey time period

Q1 2019 to Q2 2023

Special properties

Percentage rate of customers disconnected during a given period, obtained by dividing the total number of cancellations in the period by the number of cell phones at the beginning of the period

Supplementary notes

* Includes Nextel.

** Oi stopped informing its churn rate in the second quarter of 2019

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