Spectrum Mobile (Charter Communications) and Xfinity Mobile (Comcast) had the highest score in a recent customer satisfaction survey of full service mobile virtual network operators (MVNOs) in the United States. Cricket Wireless (AT&T) was the third highest rated MVNO.
American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024*
Characteristic
Cricket Wireless (AT&T)
Metro by T-Mobile
Spectrum Mobile (Charter Communications)
Xfinity Mobile (Comcast)
Boost Mobile (Dish Network)
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The source adds the following information: 'ACSI survey data are used as inputs to the Index’s cause-and-effect econometric model, which estimates
customer satisfaction as the result of the survey-measured inputs of customer expectations, perceptions of quality, and perceptions of value. The ACSI model, in turn, links customer satisfaction with the survey measured outcomes of customer complaints and customer loyalty.'
Satisfaction index was not measured for Spectrum Mobile in 2020.
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ACSI®. (May 14, 2024). American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024* [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/
ACSI®. "American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024*." Chart. May 14, 2024. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/
ACSI®. (2024). American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024*. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/
ACSI®. "American Customer Satisfaction Index Scores for Full-service Mobile Virtual Network Operators in The United States from 2020 to 2024*." Statista, Statista Inc., 14 May 2024, https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/
ACSI®, American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024* Statista, https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/ (last visited September 01, 2024)
American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024* [Graph], ACSI®, May 14, 2024. [Online]. Available: https://www.statista.com/statistics/1014042/american-customer-satisfaction-index-for-full-service-mvnos/
