American customer satisfaction index for full-service MVNOs in the U.S. 2020-2024

American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2024*

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Release date

May 2024

Region

United States

Survey time period

2020 to 2024

Supplementary notes

The source adds the following information: 'ACSI survey data are used as inputs to the Index’s cause-and-effect econometric model, which estimates customer satisfaction as the result of the survey-measured inputs of customer expectations, perceptions of quality, and perceptions of value. The ACSI model, in turn, links customer satisfaction with the survey measured outcomes of customer complaints and customer loyalty.'
Satisfaction index was not measured for Spectrum Mobile in 2020.

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* For commercial use only

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Starter Account

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25% off until Sep 30th
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Professional Account

For teams of up to 5 people
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per month, billed annually 1
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