In 2021, Verizon Wireless received the highest American customer satisfaction index score of 79 out of 100 for mobile network quality, when compared with other operators in the United States.
American customer satisfaction index scores for mobile network quality by operator in the United States in 2021*
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
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ACSI. (June 15, 2021). American customer satisfaction index scores for mobile network quality by operator in the United States in 2021* [Graph]. In Statista. Retrieved July 05, 2022, from https://www.statista.com/statistics/1014038/american-customer-satisfaction-index-for-mobile-network-quality/
ACSI. "American customer satisfaction index scores for mobile network quality by operator in the United States in 2021*." Chart. June 15, 2021. Statista. Accessed July 05, 2022. https://www.statista.com/statistics/1014038/american-customer-satisfaction-index-for-mobile-network-quality/
ACSI. (2021). American customer satisfaction index scores for mobile network quality by operator in the United States in 2021*. Statista. Statista Inc.. Accessed: July 05, 2022. https://www.statista.com/statistics/1014038/american-customer-satisfaction-index-for-mobile-network-quality/
ACSI. "American Customer Satisfaction Index Scores for Mobile Network Quality by Operator in The United States in 2021*." Statista, Statista Inc., 15 Jun 2021, https://www.statista.com/statistics/1014038/american-customer-satisfaction-index-for-mobile-network-quality/
ACSI, American customer satisfaction index scores for mobile network quality by operator in the United States in 2021* Statista, https://www.statista.com/statistics/1014038/american-customer-satisfaction-index-for-mobile-network-quality/ (last visited July 05, 2022)
