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American customer satisfaction index for mobile network operators in the U.S. 2020

Published by S. O'Dea, Mar 11, 2021
In 2020, Verizon Wireless received the highest American customer satisfaction index score of 80 out of 100 for mobile network quality, when compared with other operators in the United States.

American customer satisfaction index scores for mobile network quality by operator in the United States in 2020*

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Source

Release date

May 2020

Region

United States

Survey time period

2020

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.

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