Landline provider: likelihood of future use based on customer service in the UK 2015

Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider

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Release date

January 2016


United Kingdom

Survey time period

October 2015

Number of respondents

1,200 respondents

Method of interview

Online survey

Supplementary notes

* Base: All UK households who contacted their landline provider in 2015; BT=(300); Sky=(300); Talk Talk=(300); Virgin Media=(300).

This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?"

The source does not provide any information regarding missing percentage points to 100 percent.

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