There has been a steady increase in the revenue stream of BT still 2016, with the third quarter of 2016 bringing in approximately 6.13 billion British pounds. Since then BT's revenue has remained close to six billion British pounds, except for the first quarter of fiscal year 2020/2021, when the quarterly revenue dropped to 5.25 billion. The monthly average revenue per user follows a similar pattern, standing at approximately 36.4 British pounds in the first quarter of year 2020/2021. This is an increase of 3.2 British pounds compared to the first quarter of 2014. When it comes to BT's lines of business, BT Consumer has the highest revenue share, with Enterprise and Openreach trailing behind.
The highest market share of fixed broadband is held by BT with a total of 35 percent of all fixed broadband subscribers in the UK in 2018. Since 2007, BT has managed to increase its market share by a total of eight percent. In terms of fixed-line call volumes, BT also stands out, leading the way with around 16.3 billion minutes - the lowest in a decade, as overall fixed-line call volumes decrease with the rise of messaging and call services such as WhatsApp and FaceTime.
As broadband technologies are developing, BT is a key player that must continuously provide the best services to stay on top. When it comes to superfast broadband (SFBB) access, the company is no different. In England BT provides 84 percent of English premises with SFBB availability. In Wales and Scotland BT covers 89 and 74 percent of premises respectively.