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Reasons for contacting broadband service providers in the UK 2018

Published by S. O'Dea, Jan 6, 2021
This statistic displays the type of issues for broadband service users when contacting service provider in the United Kingdom (UK) in 2018. The majority of respondents, which corresponded to 48 percent, contracted their provider about service issues.

Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2018

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Source

Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

2,898 respondents

Special properties

All who complained about broadband services in the past 6 months

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"

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