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Reasons for contacting broadband service providers in the UK 2017
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Reasons for contacting broadband service providers in the UK 2017
Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
by S. O'Dea,
last edited
Nov 8, 2018
This statistic displays the type of issues for broadband service users when contacting service provider in the United Kingdom (UK) in 2017. The majority of respondents, which corresponded to 50 percent, contracted their provider about service issues.
Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
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Description
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by S. O'Dea,
last edited
Nov 8, 2018
This statistic displays the type of issues for broadband service users when contacting service provider in the United Kingdom (UK) in 2017. The majority of respondents, which corresponded to 50 percent, contracted their provider about service issues.
- Show sources information
- Show publisher information
- Release date
- January 2018
- Region
- United Kingdom
- Survey time period
- December 2017 to January 2018
- Number of respondents
- 3,396 respondents
- Special properties
- All who complained about broadband services in the past 6 months
- Method of interview
- Online survey
- Supplementary notes
- This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
Source
- Show sources information
- Show publisher information
- Release date
- January 2018
More information
- Region
- United Kingdom
- Survey time period
- December 2017 to January 2018
- Number of respondents
- 3,396 respondents
- Special properties
- All who complained about broadband services in the past 6 months
- Method of interview
- Online survey
- Supplementary notes
- This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
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Broadband penetration in the United Kingdom (UK) 2007-2019
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Statistics on "Broadband market in the UK"
- Overview
The most important statistics
- Broadband penetration in the United Kingdom (UK) from 2007 to 2019Broadband penetration in the United Kingdom (UK) 2007-2019
- Broadband retail revenue in the United Kingdom (UK) from 2007 to 2016 (in billion GBP)United Kingdom: Broadband retail revenue 2007-2016
- Number of residential and small business broadband connections in the United Kingdom (UK) from 2011 to 2018 (in 1,000s)**Residential and small business broadband connections in the UK 2011-2018
- Number of residential and small business broadband connections in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2018 (in 1,000)**Residential and small business broadband connections in the UK Q1 2012-Q4 2018
- Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)Market share of internet service providers in the United Kingdom (UK) in 2018
- Fixed broadband
The most important statistics
- Market share of telecommunications operators in the United Kingdom (UK) from 2007 to 2017, by fixed broadband subscribersMarket share of telecoms operators in the UK 2007-2017, by broadband subscribers
- Number of fixed cable broadband connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed cable broadband connections in the United Kingdom (UK) 2007-2017
- Fixed broadband penetration in the United Kingdom (UK) from 2009 to 2019Fixed broadband penetration in the United Kingdom (UK) 2009-2019
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by operatorFixed broadband lines in the United Kingdom (UK) 2006-2018, by operator
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by technologyFixed broadband lines in the United Kingdom (UK) 2006-2018, by technology
- Number of fixed LLU ADSL connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed LLU ADSL connections in the United Kingdom (UK) 2007-2017
- Distribution of DSL lines in the United Kingdom (UK) from 2006 to 2018, by operatorDSL lines in the United Kingdom (UK) 2006-2018, by operator
- Distribution of new entrants` DSL lines in the United Kingdom (UK) in 2013-2017, by type of access (VDSL excluded)New entrants` DSL lines in the United Kingdom (UK) 2013-2017, by type of access
- Mobile broadband
The most important statistics
- Mobile broadband penetration in the United Kingdom (UK) from 2009 to 2019*Mobile broadband penetration in the United Kingdom (UK) 2009-2019
- Number of mobile connections in the United Kingdom (UK) from 2011 to 2017, by type (in millions)Mobile connections in the United Kingdom (UK) 2011-2017, by type
- Number of mobile broadband subscribers in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2018 (in millions)UK mobile network: mobile broadband subscribers Q1 2012-Q4 2018
- Average LTE download speeds in Europe in 2015 (megabytes per second)Average LTE download speeds in Europe 2015
- Percentage of 4G adoption in selected European countries in 2016Level of 4G adoption in European countries 2016
- Broadband connection speed
The most important statistics
- Average residential broadband connection speed in the United Kingdom (UK) from November 2008 to November 2017Residential broadband connection speed in the United Kingdom (UK) 2008-2017
- Fixed broadband connections: Average ADSL download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average ADSL download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average cable download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average cable download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average FTTx download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average FTTx download speeds in the United Kingdom (UK) 2010-2017
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2008 to 2018, by connection speedFixed broadband lines in the United Kingdom (UK) 2008-2018, by speed
- Average fixed-line broadband speed in the United Kingdom (UK) in 2017 (in Mbit/s)UK fixed-line broadband: average broadband speeds 2017
- Average fixed-line broadband speed in the United Kingdom (UK) from May 2011 to November 2017, by ISP package (in Mbit/s)UK fixed-line broadband: average broadband speeds 2011-2017, by ISP package
- Residential broadband connections in the United Kingdom (UK) from May 2010 to November 2017, by headline speed Residential fixed-line broadband connections in the UK 2010-2017, by headline speed
- Broadband service
The most important statistics
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service providerTime taken to resolve broadband user issues in the UK 2017, by provider
- Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2017, broken down by providerType of issues broadband users would contact their provider for UK 2017, by provider
- Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017Reasons for contacting broadband service providers in the UK 2017
- Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2016Broadband provider: customer service satisfaction after complaint in the UK 2012-2016
- Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Method used to contact broadband service providers in the UK 2017
- Reasons for contacting landline service providers in the UK 2017
- Reasons for contacting mobile service providers in the UK 2017
- Method used to contact mobile service providers in the UK 2017
- Poland: fixed broadband subscriptions 2010-2018
- Time taken to resolve broadband user issues in the UK 2014-2016
- Czech Republic: quarterly wireless broadband penetration rate 2011-2018
- UK broadband penetration: proportion of households with fixed broadband 2012-2017
- Turkey: fixed broadband subscriptions 2010-2017
- Romania: fixed broadband subscriptions 2010-2017
- Estonia: fixed broadband subscriptions 2010-2017
- Czech Republic: fixed broadband subscriptions 2010-2017
- Hungary: fixed broadband subscriptions 2010-2017
- UK broadband: Number of fixed broadband subscriptions 2012-2017
- Rural Indian broadband internet subscribers by service area June 2018
- Share of services included in combination packages in the UK 2017
- Barilla Group: reasons for customer contact 2015
- Movistar's mobile telephony services: income in Spain 2005-2017
- Satisfaction with mobile broadband services in the United Kingdom (UK) 2010-2015
- Share of select online paid service usage in the UK 2015
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- Telecommunications market data tables Q4 2016
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- Liberty Global Reports Fiscal 2016 Results
- Fixed broadband internet in Spain
- Bredbåndsdekning 2018
- ZTE Corporation Annual Report 2017
- Exploring the Digital Nation: Home Broadband Internet Adoption in the United States
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Statistics on "Broadband market in the UK"
- Broadband penetration in the United Kingdom (UK) 2007-2019
- United Kingdom: Broadband retail revenue 2007-2016
- Residential and small business broadband connections in the UK 2011-2018
- Residential and small business broadband connections in the UK Q1 2012-Q4 2018
- Market share of internet service providers in the United Kingdom (UK) in 2018
- Market share of telecoms operators in the UK 2007-2017, by broadband subscribers
- Fixed cable broadband connections in the United Kingdom (UK) 2007-2017
- Fixed broadband penetration in the United Kingdom (UK) 2009-2019
- Fixed broadband lines in the United Kingdom (UK) 2006-2018, by operator
- Fixed broadband lines in the United Kingdom (UK) 2006-2018, by technology
- Fixed LLU ADSL connections in the United Kingdom (UK) 2007-2017
- DSL lines in the United Kingdom (UK) 2006-2018, by operator
- New entrants` DSL lines in the United Kingdom (UK) 2013-2017, by type of access
- Mobile broadband penetration in the United Kingdom (UK) 2009-2019
- Mobile connections in the United Kingdom (UK) 2011-2017, by type
- UK mobile network: mobile broadband subscribers Q1 2012-Q4 2018
- Average LTE download speeds in Europe 2015
- Level of 4G adoption in European countries 2016
- Residential broadband connection speed in the United Kingdom (UK) 2008-2017
- Average ADSL download speeds in the United Kingdom (UK) 2010-2017
- Average cable download speeds in the United Kingdom (UK) 2010-2017
- Average FTTx download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband lines in the United Kingdom (UK) 2008-2018, by speed
- UK fixed-line broadband: average broadband speeds 2017
- UK fixed-line broadband: average broadband speeds 2011-2017, by ISP package
- Residential fixed-line broadband connections in the UK 2010-2017, by headline speed
- UK fixed-line broadband: Variations of download speed by time of the day 2013-2017
- Time taken to resolve broadband user issues in the UK 2017, by provider
- Type of issues broadband users would contact their provider for UK 2017, by provider
- Reasons for contacting broadband service providers in the UK 2017
- Broadband provider: customer service satisfaction after complaint in the UK 2012-2016
- Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018
- Method used to contact broadband service providers in the UK 2017
- Reasons for contacting landline service providers in the UK 2017
- Reasons for contacting mobile service providers in the UK 2017
- Method used to contact mobile service providers in the UK 2017
- Poland: fixed broadband subscriptions 2010-2018
- Time taken to resolve broadband user issues in the UK 2014-2016
- Czech Republic: quarterly wireless broadband penetration rate 2011-2018
- UK broadband penetration: proportion of households with fixed broadband 2012-2017
- Turkey: fixed broadband subscriptions 2010-2017
- Romania: fixed broadband subscriptions 2010-2017
- Estonia: fixed broadband subscriptions 2010-2017
- Czech Republic: fixed broadband subscriptions 2010-2017
- Hungary: fixed broadband subscriptions 2010-2017
- UK broadband: Number of fixed broadband subscriptions 2012-2017
- Rural Indian broadband internet subscribers by service area June 2018
- Share of services included in combination packages in the UK 2017
- Barilla Group: reasons for customer contact 2015
- Movistar's mobile telephony services: income in Spain 2005-2017
- Satisfaction with mobile broadband services in the United Kingdom (UK) 2010-2015
- Share of select online paid service usage in the UK 2015
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