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Reasons for contacting broadband service providers in the UK 2018

Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2018

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Source

Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

2,898 respondents

Special properties

All who complained about broadband services in the past 6 months

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"

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Statistics on "Telecommunications in the UK"

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