- Technology & Telecommunications›
- Telecommunications›
Reasons for contacting broadband service providers in the UK 2017
Premium statistics
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
Reasons for contacting broadband service providers in the UK 2017
Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
This statistic displays the type of issues for broadband service users when contacting service provider in the United Kingdom (UK) in 2017. The majority of respondents, which corresponded to 50 percent, contracted their provider about service issues.
Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| Share of respondents | |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
Exclusive content
Exclusive Premium statistic
You need a Premium Account for unlimited access.
Full access to 1.5m statistics
Incl. source references
Available to download in PNG, PDF, XLS format
Premium Account
only $49 / month
*
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Chart type
Datalabels
Share on Social Media
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
This statistic displays the type of issues for broadband service users when contacting service provider in the United Kingdom (UK) in 2017. The majority of respondents, which corresponded to 50 percent, contracted their provider about service issues.
Show more- Show sources information
- Show publisher information
- Release date
- January 2018
- Region
- United Kingdom
- Survey time period
- December 2017 to January 2018
- Number of respondents
- 3,396 respondents
- Special properties
- All who complained about broadband services in the past 6 months
- Method of interview
- Online survey
- Supplementary notes
- This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
Source
- Show sources information
- Show publisher information
- Release date
- January 2018
More information
- Region
- United Kingdom
- Survey time period
- December 2017 to January 2018
- Number of respondents
- 3,396 respondents
- Special properties
- All who complained about broadband services in the past 6 months
- Method of interview
- Online survey
- Supplementary notes
- This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
Other statistics on the topic
Broadband in the UK
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account!
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Broadband market in the UK
- 88 page/s
- English
- pptx
- Detailed references
Everything On "Broadband market in the UK" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Broadband market in the UK"
- Overview
The most important statistics
- Broadband penetration in the United Kingdom (UK) from 2007 to 2018Broadband penetration in the United Kingdom (UK) 2007-2018
- Broadband retail revenue in the United Kingdom (UK) from 2007 to 2016 (in billion GBP)United Kingdom: Broadband retail revenue 2007-2016
- Number of residential and small business broadband connections in the United Kingdom (UK) from 2011 to 2017 (in 1,000)**Residential and small business broadband connections in the UK 2011-2017
- Number of residential and small business broadband connections in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in 1,000)**Residential and small business broadband connections in the UK Q1 2012-Q4 2017
- Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)Market share of internet service providers in the United Kingdom (UK) in 2018
- Fixed broadband
The most important statistics
- Market share of telecommunications operators in the United Kingdom (UK) from 2007 to 2017, by fixed broadband subscribersMarket share of telecoms operators in the UK 2007-2017, by broadband subscribers
- Number of fixed cable broadband connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed cable broadband connections in the United Kingdom (UK) 2007-2017
- Fixed broadband penetration in the United Kingdom (UK) from 2009 to 2018Fixed broadband penetration in the United Kingdom (UK) 2009-2018
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by operatorFixed broadband lines in the United Kingdom (UK) 2006-2018, by operator
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by technologyFixed broadband lines in the United Kingdom (UK) 2006-2018, by technology
- Number of fixed LLU ADSL connections in the United Kingdom (UK) from 2007 to 2017 (in millions)Fixed LLU ADSL connections in the United Kingdom (UK) 2007-2017
- Distribution of DSL lines in the United Kingdom (UK) from 2006 to 2018, by operatorDSL lines in the United Kingdom (UK) 2006-2018, by operator
- Distribution of new entrants` DSL lines in the United Kingdom (UK) in 2013-2017, by type of access (VDSL excluded)New entrants` DSL lines in the United Kingdom (UK) 2013-2017, by type of access
- Mobile broadband
The most important statistics
- Mobile broadband penetration in the United Kingdom (UK) from 2009 to 2018*Mobile broadband penetration in the United Kingdom (UK) 2009-2018
- Number of mobile connections in the United Kingdom (UK) from 2011 to 2017, by type (in millions)Mobile connections in the United Kingdom (UK) 2011-2017, by type
- Number of mobile broadband subscribers in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in millions)UK mobile network: mobile broadband subscribers Q1 2012-Q4 2017
- Average LTE download speeds in Europe in 2015 (megabytes per second)Average LTE download speeds in Europe 2015
- Percentage of 4G adoption in selected European countries in 2016Level of 4G adoption in European countries 2016
- Broadband connection speed
The most important statistics
- Average residential broadband connection speed in the United Kingdom (UK) from November 2008 to November 2017Residential broadband connection speed in the United Kingdom (UK) 2008-2017
- Fixed broadband connections: Average ADSL download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average ADSL download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average cable download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average cable download speeds in the United Kingdom (UK) 2010-2017
- Fixed broadband connections: Average FTTx download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)Average FTTx download speeds in the United Kingdom (UK) 2010-2017
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2008 to 2018, by connection speedFixed broadband lines in the United Kingdom (UK) 2008-2018, by speed
- Average fixed-line broadband speed in the United Kingdom (UK) in 2017 (in Mbit/s)UK fixed-line broadband: average broadband speeds 2017
- Average fixed-line broadband speed in the United Kingdom (UK) from May 2011 to November 2017, by ISP package (in Mbit/s)UK fixed-line broadband: average broadband speeds 2011-2017, by ISP package
- Residential broadband connections in the United Kingdom (UK) from May 2010 to November 2017, by headline speed Residential fixed-line broadband connections in the UK 2010-2017, by headline speed
- Broadband service
The most important statistics
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service providerTime taken to resolve broadband user issues in the UK 2017, by provider
- Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2017, broken down by providerType of issues broadband users would contact their provider for UK 2017, by provider
- Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017Reasons for contacting broadband service providers in the UK 2017
- Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2016Broadband provider: customer service satisfaction after complaint in the UK 2012-2016
- Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)Number of complaints for broadband providers in the United Kingdom Q3 2014-Q1 2018
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Method used to contact broadband service providers in the UK 2017
- Reasons for contacting landline service providers in the UK 2017
- Reasons for contacting mobile service providers in the UK 2017
- Method used to contact mobile service providers in the UK 2017
- UK broadband penetration: proportion of households with fixed broadband 2012-2017
- Czech Republic: fixed broadband subscriptions 2010-2017
- Czech Republic: quarterly wireless broadband penetration rate 2011-2017
- Hungary: fixed broadband subscriptions 2010-2017
- Poland: fixed broadband subscriptions 2010-2017
- Turkey: fixed broadband subscriptions 2010-2017
- Romania: fixed broadband subscriptions 2010-2017
- Estonia: fixed broadband subscriptions 2010-2017
- TalkTalk broadband user satisfaction with customer service in the UK 2011-2015
- Number of broadband households in Belgium 2010-2017
- Virgin Media broadband user satisfaction with customer service in the UK 2011-2015
- Cell phone contracts: share of providers used in the UK 2017
- Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Employees of TDC Group 2012-2017
- Time taken to resolve broadband user issues in the UK 2014-2016
- Italy: municipalities providing open data in Aosta Valley 2015, by category
Studies
- Telecommunications market data tables Q1 2017
- Telecommunications market data tables Q4 2016
- Fixed telephony services
- Telecommunications market data tables Q3 2016
- An Overview of the Telecom and Postal Services Market in the Republic of Serbia in 2015
- Liberty Global Reports Fiscal 2015 Results
- Liberty Global Reports Fiscal 2016 Results
- Fixed broadband internet in Spain
- ZTE Corporation Annual Report 2017
- Exploring the Digital Nation: Home Broadband Internet Adoption in the United States
- Deployment of Advanced Telecommunications Capability: 6th Report
- 3rd International Broadband Data Report
- OTT - threat or opportunity for African Telcos?
- Exploring the Digital Nation 2011
- High-Speed Broadband
Statistics on "Broadband market in the UK"
- Broadband penetration in the United Kingdom (UK) from 2007 to 2018
- Broadband retail revenue in the United Kingdom (UK) from 2007 to 2016 (in billion GBP)
- Number of residential and small business broadband connections in the United Kingdom (UK) from 2011 to 2017 (in 1,000)**
- Number of residential and small business broadband connections in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in 1,000)**
- Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)
- Market share of telecommunications operators in the United Kingdom (UK) from 2007 to 2017, by fixed broadband subscribers
- Number of fixed cable broadband connections in the United Kingdom (UK) from 2007 to 2017 (in millions)
- Fixed broadband penetration in the United Kingdom (UK) from 2009 to 2018
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by operator
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2006 to 2018, by technology
- Number of fixed LLU ADSL connections in the United Kingdom (UK) from 2007 to 2017 (in millions)
- Distribution of DSL lines in the United Kingdom (UK) from 2006 to 2018, by operator
- Distribution of new entrants` DSL lines in the United Kingdom (UK) in 2013-2017, by type of access (VDSL excluded)
- Mobile broadband penetration in the United Kingdom (UK) from 2009 to 2018*
- Number of mobile connections in the United Kingdom (UK) from 2011 to 2017, by type (in millions)
- Number of mobile broadband subscribers in the United Kingdom (UK) from 1st quarter 2012 to 4th quarter 2017 (in millions)
- Average LTE download speeds in Europe in 2015 (megabytes per second)
- Percentage of 4G adoption in selected European countries in 2016
- Average residential broadband connection speed in the United Kingdom (UK) from November 2008 to November 2017
- Fixed broadband connections: Average ADSL download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Fixed broadband connections: Average cable download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Fixed broadband connections: Average FTTx download speeds in the United Kingdom (UK) from November 2010 to November 2017 (in Mbit/s)
- Distribution of fixed broadband lines in the United Kingdom (UK) from 2008 to 2018, by connection speed
- Average fixed-line broadband speed in the United Kingdom (UK) in 2017 (in Mbit/s)
- Average fixed-line broadband speed in the United Kingdom (UK) from May 2011 to November 2017, by ISP package (in Mbit/s)
- Residential broadband connections in the United Kingdom (UK) from May 2010 to November 2017, by headline speed
- Variations of download speed of fixed broadband connections by time of the day in the United Kingdom (UK) from 2013 to 2017 (in Mbit/s)
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
- Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2017, broken down by provider
- Share of issues customers contacted their broadband service providers for in the United Kingdom (UK) in 2017
- Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2016
- Number of complaints for broadband internet providers in the United Kingdom (UK) from third quarter 2014 to first quarter 2018 (complaints per 100,000)
- Share of methods used by customers to contact broadband service providers in the United Kingdom (UK) in 2017
- Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2017
- Share of issues customers contacted their mobile service providers for in the United Kingdom (UK) in 2017
- Share of methods used by customers to contact mobile service providers in the United Kingdom (UK) in 2017
- Proportion of households with fixed broadband in the United Kingdom (UK) from 2012 to 2017
- Number of fixed broadband subscriptions in the Czech Republic from 2010 to 2017 (in millions)
- Wireless broadband penetration rate in the Czech Republic from 2nd quarter 2011 to 2nd quarter 2017
- Number of fixed broadband subscriptions in Hungary from 2010 to 2017 (in millions)
- Number of fixed broadband subscriptions in Poland from 2010 to 2017 (in millions)
- Number of fixed broadband subscriptions in Turkey from 2010 to 2017 (in millions)
- Number of fixed broadband subscriptions in Romania from 2010 to 2017 (in millions)
- Number of fixed broadband subscriptions in Estonia from 2010 to 2017 (in 1,000s)
- TalkTalk broadband user satisfaction with customer service in the United Kingdom (UK) from 2011 to 2015
- Number of broadband households in Belgium from 2010 to 2017 (in millions)
- Virgin Media broadband user satisfaction with customer service in the United Kingdom (UK) from 2011 to 2015
- Share of cell phone contract providers used in the United Kingdom (UK) in 2017
- When engaging with customer service, do you try to use self service first, or do you immediately engage with an agent?
- Full-time equivalents (FTEs) of TDC Group from 2012 to 2017
- Time taken before broadband user issues were resolved by service provider in the United Kingdom (UK) from 2014 to 2016
- Share of municipalities providing open data in the Italian region of Aosta Valley in 2015, by category
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Save statistic in .XLS format
You can only download this statistic as a Premium user.
Save statistic in .PNG format
You can only download this statistic as a Premium user.
Save statistic in .PDF format
You can only download this statistic as a Premium user.
Show source references
As a Premium user you get access to the detailed source references and background information about this statistic.
Show details about this statistic
As a Premium user you get access to background information and details about the release of this statistic.
Bookmark statistics
As soon as this statistic is updated, you will immediately be notified via e-mail.
Change statistics options
You need at least a Premium Account to use this feature.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.