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BT landline: time taken to resolve customer issues in the UK 2017

Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017

by S. O'Dea, last edited Jan 17, 2018
BT landline: time taken to resolve customer issues in the UK 2017 This statistic displays the time taken for BT landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 49 percent, stated that it took less than one hour to resolve their issues. On the other hand, 14 percent stated that it took five days or more. When compared with the average time taken to resolve landline customer issues by all providers, BT had an above average time. The only company that was better than BT in that field was TalkTalk.
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Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017

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