This statistic displays the time taken for BT landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 49 percent, stated that it took less than one hour to resolve their issues. On the other hand, 14 percent stated that it took five days or more. When compared with the average time taken to resolve landline customer issues by all providers, BT had an above average time. The only company that was better than BT in that field was TalkTalk.
Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017
all who complained about the landline service in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''
The source does not provide any information regarding missing percentage points to 100 percent.
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Ofcom. (April 12, 2017). Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017 [Graph]. In Statista. Retrieved September 19, 2024, from https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/
Ofcom. "Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017." Chart. April 12, 2017. Statista. Accessed September 19, 2024. https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/
Ofcom. (2017). Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017. Statista. Statista Inc.. Accessed: September 19, 2024. https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/
Ofcom. "Time Taken to Resolve Bt Landline Customers' Issues in The United Kingdom (Uk) in 2017." Statista, Statista Inc., 12 Apr 2017, https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/
Ofcom, Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017 Statista, https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/ (last visited September 19, 2024)
Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017 [Graph], Ofcom, April 12, 2017. [Online]. Available: https://www.statista.com/statistics/649194/bt-landline-time-taken-to-resolve-customer-issues-in-the-uk/