BT landline: time taken to resolve customer issues in the UK 2017

This statistic displays the time taken for BT landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 49 percent, stated that it took less than one hour to resolve their issues. On the other hand, 14 percent stated that it took five days or more.
When compared with the average time taken to resolve landline customer issues by all providers, BT had an above average time. The only company that was better than BT in that field was TalkTalk.

Time taken to resolve BT landline customers' issues in the United Kingdom (UK) in 2017

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Release date

April 2017


United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

606 respondents

Special properties

all who complained about the landline service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''
The source does not provide any information regarding missing percentage points to 100 percent.

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Statistics on "British Telecommunication"

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