The Vodafone mobile users' overall satisfaction with the provider's customer service in the United Kingdom (UK) remained relatively stable between 2019 and 2021. In 2021, 90 percent of respondents expressed some level of satisfaction with the service. This is the same share as in 2020, but with a lower share of respondents stating they are very satisfied and instead more who were fairly satisfied.
Vodafone mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2019 to 2021
All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from Vodafone mobile
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
2019 n = 428
2020 n = 397
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Ofcom. (February 19, 2021). Vodafone mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2019 to 2021 [Graph]. In Statista. Retrieved August 14, 2022, from https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Vodafone mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2019 to 2021." Chart. February 19, 2021. Statista. Accessed August 14, 2022. https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. (2021). Vodafone mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2019 to 2021. Statista. Statista Inc.. Accessed: August 14, 2022. https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Vodafone Mobile Users' Overall Customer Satisfaction Levels in The United Kingdom (Uk) from 2019 to 2021." Statista, Statista Inc., 19 Feb 2021, https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom, Vodafone mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2019 to 2021 Statista, https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/ (last visited August 14, 2022)
