Vodafone mobile customer satisfaction UK 2018-2022

The Vodafone mobile users' overall satisfaction with the provider's customer service in the United Kingdom (UK) remained relatively stable between 2018 and 2021. In 2022, 86 percent stated that they were either very or fairly satisfied with their service. This represents a decrease compared to 2021 when around 92 percent of respondents expressed some level of satisfaction with the service.

Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022

Characteristic	Very satisfied	Fairly Satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-
-	-	-	-	-	-

Download

Source

Show detailed source information?

Already a member?

Sources

Use Ask Statista Research Service

Release date

February 2023

More information

Region

United Kingdom

Survey time period

Nov. 23 to Dec. 9, 2022

Number of respondents

310 respondents

Age group

16 years and older

Special properties

All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from Vodafone mobile

Method of interview

Online survey

Supplementary notes

Original question: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
Data prior to 2022 were taken from earlier reports.

Citation formats