- Technology & Telecommunications›
- Telecommunications›
Time taken to resolve mobile network user issues in the UK 2017, by provider
Time taken to resolve mobile network user issues in the UK 2017, by provider
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
by S. O'Dea,
last edited
Jan 17, 2018
This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
Loading statistic...
| Less than an hour | Several hours but within the day | Two to four days | Five days or more | |
|---|---|---|---|---|
| Vodafone | 31% | 26% | 14% | 27% |
| Virgin Mobile | 34% | 29% | 18% | 18% |
| EE/Orange/T-Mobile | 46% | 25% | 14% | 14% |
| Three | 48% | 23% | 12% | 14% |
| O2 | 45% | 28% | 13% | 14% |
| Tesco Mobile | 58% | 30% | 6% | 6% |
| Less than an hour | Several hours but within the day | Two to four days | Five days or more | |
|---|---|---|---|---|
| Vodafone | 31% | 26% | 14% | 27% |
| Virgin Mobile | 34% | 29% | 18% | 18% |
| EE/Orange/T-Mobile | 46% | 25% | 14% | 14% |
| Three | 48% | 23% | 12% | 14% |
| O2 | 45% | 28% | 13% | 14% |
| Tesco Mobile | 58% | 30% | 6% | 6% |
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by S. O'Dea,
last edited
Jan 17, 2018
This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.
- Show sources information
- Show publisher information
- Release date
- April 2017
- Region
- United Kingdom
- Survey time period
- December 2016 to January 2017
- Number of respondents
- 1,758*
- Special properties
- All who complained about mobile phone service in past 6 months whose issue was completely resolved
- Method of interview
- Online survey
- Supplementary notes
-
This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?''
*Base varies: EE/Orange/T-Mobile (370), O2 (457), Tesco Mobile (264), Three (266), Virgin Media (153), Vodafone (248).
Free access to basic statistics
Source
- Show sources information
- Show publisher information
- Release date
- April 2017
More information
- Region
- United Kingdom
- Survey time period
- December 2016 to January 2017
- Number of respondents
- 1,758*
- Special properties
- All who complained about mobile phone service in past 6 months whose issue was completely resolved
- Method of interview
- Online survey
- Supplementary notes
-
This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?''
*Base varies: EE/Orange/T-Mobile (370), O2 (457), Tesco Mobile (264), Three (266), Virgin Media (153), Vodafone (248).
Other statistics on the topic
Telecommunications
Mobile operators: carrier market shares in the United Kingdom (UK) 2018
+Telecommunications
Number of Vodafone mobile customers worldwide 2013-2019, by country
+Telecommunications
Leading telecommunication operators worldwide based on revenue 2017
Telecommunications
Mobile telecom wireless subscribers in India 2019 by company
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Vodafone"
- Market size & competitors
The most important statistics
- Information technology (IT) spending on telecommunications services worldwide, from 2008 to 2020 (in billion U.S. dollars)Telecom services: global spending forecast 2008-2020
- Global telecom services spending forecast from 2018 to 2023 (in billion U.S. dollars)Forecast spending global telecom services 2018-2023
- Global mobile industry market capital expenditures from 2010 to 2020 (in billion U.S. dollars)Total mobile industry capex worldwide 2010-2020
- Telecommunication operators/companies worldwide by revenue in 2017 (in billion euro)Leading telecommunication operators worldwide based on revenue 2017
- Ranking of telecom operators by brand value in 2019 (in billion U.S. dollars)Telecom operators by brand value 2019
- Company financials
The most important statistics
- Revenue of the Vodafone Group from 2010 to 2019 (in billion British pounds/euros)**Vodafone: revenue 2008-2019
- Vodafone's revenue by market/country worldwide between 2015 and 2019** (in million euros)Revenue of Vodafone Group by market/country 2015-2019
- Vodafone's operating profit from 2008 to 2019** (in million British pounds & euros)Vodafone: operating profit 2008-2019
- Vodafone's EBITDA from 2010 to 2019** (in million British pounds & euros)Vodafone: EBITDA 2008-2019
- Number of Vodafone employees worldwide from 2009 to 2019Vodafone employees worldwide 2009-2019
- Distribution of Vodafone employees from 2011 to 2019, by locationDistribution of Vodafone employees 2011-2019, by location
- Market share & subscribers
The most important statistics
- Market share held by Vodafone in the main countries of operation as of December 2018Mobile/fixed market share of Vodafone in its main markets 2018
- Number of Vodafone mobile customers from 2013 to 2019, by country/market (in millions)Number of Vodafone mobile customers worldwide 2013-2019, by country
- Vodafone's share of mobile market in selected countries from 2010 to 2019*Mobile market share of Vodafone by country 2010-2019
- Market share held by mobile operators in the United Kingdom (UK) 2018, by subscriberMobile operators: carrier market shares in the United Kingdom (UK) 2018
- Market share of network providers in mobile connections in Germany from 1998 to 2018Market share of network providers in mobile connections in Germany 1998-2018
- Number of DSL customers of Vodafone from 1st quarter 2007 to 1st quarter 2019 (in 1,000)Number of DSL customers of Vodafone in Germany Q1 2007-Q1 2019
- Market share of mobile network providers in Italy in 2018Market share of mobile network providers in Italy 2018
- Mobile telephony market share in Spain as of December 2018, by telecommunications providerMobile phone provider market share in Spain as of December 2018
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Billing issue mobile network users experience with their provider in the UK 2017
- Service issues mobile network users experience with their provider in the UK 2017
- 4G indoor coverage in the United Kingdom (UK) 2014-2018, by mobile network operator
- Number of mobile phone customers in Spain 2014, by provider
- 4G outdoor coverage in the United Kingdom (UK) 2014-2018, by mobile network operator
- Mobile network operators share in South Africa 2011-2019
- 3G landmass coverage in the United Kingdom (UK) 2014-2016, by mobile network operator
- Mobile subscribers South Africa by operator 2017-2019
Studies
- Global Mobile Consumer Survey 2017: UK Cut
- Tech Tracker Quarterly release: Q1 2019
- Smartphone usage in South Korea
- Smartphones in Germany
- Smartphones in Italy
- Smartphones in the U.S.
- Telecommunications services
- Tech Tracker Quarterly release: Q4 2016
- Tech Tracker Quarterly release: Q2 2016
- Tech Tracker Quarterly release: Q3 2016
- Global mobile trends 2018
- Connected Society: State of Mobile Internet Connectivity 2018
- Smartphone market in Europe
- The Mobile Economy 2018
- Global Mobile Consumer Survey 2016: UK Cut
Statistics on "Vodafone"
- Information technology (IT) spending on telecommunications services worldwide, from 2008 to 2020 (in billion U.S. dollars)
- Global telecom services spending forecast from 2018 to 2023 (in billion U.S. dollars)
- Global mobile industry market capital expenditures from 2010 to 2020 (in billion U.S. dollars)
- Telecommunication operators/companies worldwide by revenue in 2017 (in billion euro)
- Ranking of telecom operators by brand value in 2019 (in billion U.S. dollars)
- Revenue of the Vodafone Group from 2010 to 2019 (in billion British pounds/euros)**
- Vodafone's revenue by market/country worldwide between 2015 and 2019** (in million euros)
- Vodafone's operating profit from 2008 to 2019** (in million British pounds & euros)
- Vodafone's EBITDA from 2010 to 2019** (in million British pounds & euros)
- Number of Vodafone employees worldwide from 2009 to 2019
- Distribution of Vodafone employees from 2011 to 2019, by location
- Market share held by Vodafone in the main countries of operation as of December 2018
- Number of Vodafone mobile customers from 2013 to 2019, by country/market (in millions)
- Vodafone's share of mobile market in selected countries from 2010 to 2019*
- Market share held by mobile operators in the United Kingdom (UK) 2018, by subscriber
- Market share of network providers in mobile connections in Germany from 1998 to 2018
- Number of DSL customers of Vodafone from 1st quarter 2007 to 1st quarter 2019 (in 1,000)
- Market share of mobile network providers in Italy in 2018
- Mobile telephony market share in Spain as of December 2018, by telecommunications provider
- Number of mobile telecom subscribers in India as of May 2019, by company (in millions)
- Wireless subscriber market share in India as of May 2019, by service provider company
- Market share of mobile network operators in South Africa from 2011 to 2019
- Operators' market share of total mobile phone services in Australia from the financial year 2010 to 2018
- Share of most common billing and customer service related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
- Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
- Coverage of indoor 4G networks in the United Kingdom (UK) from 2014 to 2018, by mobile network operator
- Number of mobile phone customers in Spain in 2014, by provider (in millions)
- Coverage of outdoor 4G networks in the United Kingdom (UK) from 2014 to 2018, by mobile network operator
- Landmass coverage of 3G networks in the United Kingdom (UK) in 2014 and 2016, by mobile network operator
- Number of mobile subscribers by mobile network operators in South Africa from 2017 to 2019 (in millions)
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month*
| |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.