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Time taken to resolve mobile network user issues in the UK 2017, by provider

This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.

Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider

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Release date

April 2017


United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents


Special properties

All who complained about mobile phone service in past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?''
*Base varies: EE/Orange/T-Mobile (370), O2 (457), Tesco Mobile (264), Three (266), Virgin Media (153), Vodafone (248).

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