Time taken to resolve mobile network user issues in the UK 2017, by provider
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
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| Less than an hour | Several hours but within the day | Two to four days | Five days or more | |
|---|---|---|---|---|
| Vodafone | 31% | 26% | 14% | 27% |
| Virgin Mobile | 34% | 29% | 18% | 18% |
| EE/Orange/T-Mobile | 46% | 25% | 14% | 14% |
| Three | 48% | 23% | 12% | 14% |
| O2 | 45% | 28% | 13% | 14% |
| Tesco Mobile | 58% | 30% | 6% | 6% |
Source
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Statistics on "Vodafone"
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