This statistic displays the average time reported by mobile network users for providers to resolve mobile service issues in the United Kingdom (UK) in 2017. 58 percent of Tesco Mobile mobile customers claimed that their issues were resolved in less than one hour.
Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider
All who complained about mobile phone service in past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How long did it take to resolve the issue with [PROVIDER]?''
*Base varies: EE/Orange/T-Mobile (370), O2 (457), Tesco Mobile (264),
Three (266), Virgin Media (153), Vodafone (248).
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Ofcom. (April 12, 2017). Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider [Graph]. In Statista. Retrieved September 26, 2022, from https://www.statista.com/statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. "Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider." Chart. April 12, 2017. Statista. Accessed September 26, 2022. https://www.statista.com/statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. (2017). Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider. Statista. Statista Inc.. Accessed: September 26, 2022. https://www.statista.com/statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom. "Time Taken before Mobile Network User Issues Were Resolved by Service Provider in The United Kingdom (Uk) in 2017, Broken down by Service Provider." Statista, Statista Inc., 12 Apr 2017, https://www.statista.com/statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/
Ofcom, Time taken before mobile network user issues were resolved by service provider in the United Kingdom (UK) in 2017, broken down by service provider Statista, https://www.statista.com/statistics/649457/time-taken-to-resolve-mobile-network-user-issues-in-the-uk-by-provider/ (last visited September 26, 2022)
