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Type of issues broadband users would contact their provider for UK 2018, by provider

Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider

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Sources

Use Ask Statista Research Service

Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

2,898*

Special properties

all who complained about the broadband service in the past 6 months

Method of interview

Omnibus survey

Supplementary notes

This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into?''
*base varies: BT (604), EE (204), Plusnet (208), Sky (624), TalkTalk (563), Virgin Media (695)

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Statistics on "Broadband market in the UK"

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