In the period of November 2022 to October 2023, the Customer Satisfaction Index of SAS Scandinavian Airlines measured 69 out of 100, which was the second lowest level of satisfaction recorded in the past decade.
Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023
* For 2012, the period for calculation is as follows: January to October. From November 2012 onwards, the period for calculation is as follows: November to October of the following year.
The Customer Satisfaction Index measures how customers perceive SAS’s services.
Figure prior to 2013 were taken from previous reports.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Scandinavian Airlines. (February 6, 2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023." Chart. February 6, 2024. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. (2024). Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines. "Customer Satisfaction Index (Csi) of Sas Scandinavian Airlines Passengers from 2009 to 2023." Statista, Statista Inc., 6 Feb 2024, https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/
Scandinavian Airlines, Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 Statista, https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/ (last visited November 05, 2024)
Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2023 [Graph], Scandinavian Airlines, February 6, 2024. [Online]. Available: https://www.statista.com/statistics/687765/customer-satisfaction-of-sas-scandinavian-airlines-passengers/