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Customer satisfaction of SAS Scandinavian Airlines passengers 2009-2019

This statistic shows the Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines from 2009 to 2018/19. In the period of November 2018 to October 2019, the Customer Satisfaction Index of SAS Scandinavian Airlines measured 72 out of 100.

Customer Satisfaction Index (CSI) of SAS Scandinavian Airlines passengers from 2009 to 2018/19

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Source

Release date

January 2020

Region

Worldwide, Denmark, Norway, Sweden

Survey time period

2009 to 2018/19*

Supplementary notes

* For 2012, the period for calculation is as follows: January to October.
From November 2012 onwards, the period for calculation is as follows: November to October of the following year.

Customer Satisfaction Index measures how customers perceive SAS’s services.

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Statistics on "SAS Scandinavian Airlines"

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