Satisfaction with banks in Australia 2017

This statistic shows the satisfaction level of consumers with the big four banks in Australia for the six months to February 2017. As of February 2017, average consumer satisfaction with the four major banks stood at a lower level than with banks overall. 79.9 percent of consumers were satisfied with the big four compared to 81.9 percent satisfaction overall. Of the big four banks, Westpac was the worst performer with a satisfaction level of 77.3 percent.

Consumer's satisfaction level with the big four banks in Australia as of February 2017

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Release date

April 2017



Survey time period

August 2016 to February 2017

Number of respondents

25,010 respondents

Age group

14 years and older

Supplementary notes

Satisfaction level is the percentage of very or fairly satisfied customers.

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