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Underlying drivers for client trust in wealth management services EMEA 2016

This statistic shows the distribution of underlying confidence and trust drivers, according to customers of wealth management companies in the EMEA region (Europe, Middle East, Africa) as of 2016. As the data shows, the majority of responding clients of wealth managers and private banks operating in the countries of the region considered the transparency in portfolio performance and fees or commissions earned to be the primary driver for their confidence in the service. Firm reputation came second in the survey, with 41 percent of the client sample choosing this option.

Trust drivers for clients of wealth management services firms in EMEA as of 2016

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Release date

August 2016



Survey time period


Number of respondents

over 2,000

Special properties

global wealth managers' clients.

Supplementary notes

* Priorities balanced between the three aforementioned categories.
The source adds further notes regarding the methodology: "EY wealth management practice surveyed more than 2,000 individual clients and 60 wealth management senior executives globally to demystify client experience and uncover potential revenue opportunities for wealth managers."

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Statistics on "Wealth management in Europe and the United Kingdom (UK)"

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