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Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service

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Customer comfort with AI chatbot service worldwide 2017, by service This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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Description Source More information
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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Release date
April 2017
Region
Worldwide
Survey time period
2017
Number of respondents
6,000 respondents
Age group
18 years and older
Supplementary notes
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.

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