This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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Customer comfort with AI chatbot service worldwide 2017, by service
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Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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- Release date
- April 2017
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
More information
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
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Statistics on "Artificial Intelligence (AI)"
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- Number of startup companies working in the artificial intelligence (AI) market worldwide, as of March 2016, by category
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- Global spending on robotics and drones in 2018 and 2022 (in billion U.S. dollars)
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- Size of the enterprise virtual digital assistant (VDA) market worldwide from 2016 to 2025 (in million U.S. dollars)
- Size of the consumer virtual digital assistant (VDA) market worldwide from 2015 to 2021 (in million U.S. dollars)
- Number of unique active virtual digital assistants (VDA) users worldwide, from 2015 to 2021 (in millions)
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- Size of the voice and speech recognition technology market in North America, from 2015 to 2024 (in million U.S. dollars)
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- Familiarity with virtual digital assistants (VDAs) in the United States, as of September 2016, by use
- Apple Siri virtual digital assistant (VDA) usage in the United States as of March 2017, by frequency
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