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Customer comfort with AI chatbot service worldwide 2017, by service

Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service

by Shanhong Liu, last edited Jul 11, 2018
Customer comfort with AI chatbot service worldwide 2017, by service This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service

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by Shanhong Liu, last edited Jul 11, 2018
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
Show more
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