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Customer comfort with AI chatbot service worldwide 2017, by service
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Customer comfort with AI chatbot service worldwide 2017, by service
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
by Shanhong Liu,
last edited
Jul 11, 2018
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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by Shanhong Liu,
last edited
Jul 11, 2018
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2017
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2017
More information
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
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Statistics on "Artificial Intelligence (AI)"
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- Revenues from the artificial intelligence (AI) market worldwide from 2015 to 2024 (in billion U.S. dollars)
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- Worldwide sales of industrial robots from 2004 to 2017 (in 1,000 units)
- Projected non-industrial robotics market size worldwide in 2025, by major segment (in million U.S. dollars)
- Unit shipments of domestic consumer robots worldwide from 2015 to 2025 (in millions)*
- Unit shipments of domestic consumer robots worldwide from 2015 to 2025, by category (in millions)*
- Domestic service robots unit shipments worldwide from 2015 to 2020 (in millions)*
- North American robot suppliers' orders and domestic sales of industrial robots in 2016 (in billion U.S. dollars)
- Growth of North American industrial robot orders in 1st quarter 2017, by application (over the same period one year before)
- Projected size of the global autonomous vehicle market in 2025, by type (in billion U.S. dollars)
- Projected autonomous driving revenue in 2016, by major market (in billion euros)
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- Unit shipments of artificial intelligence (AI) based systems used for automotive purposes* from 2015 to 2025 (in millions)
- Share of global consumers willing to be a passenger in a self-driving vehicle as of November 2017, by age
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- Size of the enterprise virtual digital assistant (VDA) market worldwide from 2016 to 2025 (in million U.S. dollars)
- Size of the consumer virtual digital assistant (VDA) market worldwide from 2015 to 2021 (in million U.S. dollars)
- Number of unique active virtual digital assistants (VDA) users worldwide, from 2015 to 2021 (in millions)
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- Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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- Revenues from the natural language processing (NLP) software market in North America from 2017 to 2025 (in million U.S. dollars)
- Size of the voice and speech recognition technology market worldwide, from 2015 to 2024 (in million U.S. dollars)
- Growth of the voice and speech recognition technology market worldwide, from 2016 to 2024
- Size of the voice and speech recognition technology market in North America, from 2015 to 2024 (in million U.S. dollars)
- Size of the voice recognition market in the Asia-Pacific region, from 2013 to 2024, by segment (in million U.S. dollars)
- Customer preferences for online chat service between live person or a virtual chatbot, as of 2017
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- Amazon Alexa virtual digital assistant (VDA) usage in the United States as of March 2017, by frequency
- Frequency of adults in the United States using virtual digital assistant (VDA) to send texts as of March 2017
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- Virtual digital assistant (VDA) usage in the United States as of March 2017, by frequency and assistant
- Future interest in using virtual digital assistants (VDAs) in the United States, as of September 2016, by generation
- Apple Siri virtual digital assistant (VDA) usage in the United States as of March 2017, by frequency
- Share of people using virtual digital assistants (VDAs) on a daily or weekly basis in the United States, as of September 2016, by assistant
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- Technologies adopted to request absences in Italy in 2019
- Technologies adopted to monitor employees' attendance in Italy in 2019
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- Industry revenue of »information service activities« in Croatia from 2011 to 2023 (in million U.S. Dollars)
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