Customer comfort with AI chatbot service worldwide 2017, by service
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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Pega. (April 13, 2017). Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service [Graph]. In Statista. Retrieved November 15, 2019, from https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. "Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service." Chart. April 13, 2017. Statista. Accessed November 15, 2019. https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. (2017). Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service. Statista. Statista Inc.. Accessed: November 15, 2019. https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. "Acceptance of Artificial Intelligence Chatbots by Customers Worldwide, as of 2017, by Service." Statista, Statista Inc., 13 Apr 2017, https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega, Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service Statista, https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/ (last visited November 15, 2019)