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Customer comfort with AI chatbot service worldwide 2017, by service

This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.

Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service

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Release date

April 2017



Survey time period


Number of respondents

6,000 respondents

Age group

18 years and older

Supplementary notes

Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.

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Statistics on "Virtual assistants in the U.S."

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