This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
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Statistics on "Digital Voice Assistants (DVAs) in the U.S. (Statista Survey)"
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Pega. (April 13, 2017). Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service [Graph]. In Statista. Retrieved August 04, 2020, from https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. "Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service." Chart. April 13, 2017. Statista. Accessed August 04, 2020. https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. (2017). Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service. Statista. Statista Inc.. Accessed: August 04, 2020. https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega. "Acceptance of Artificial Intelligence Chatbots by Customers Worldwide, as of 2017, by Service." Statista, Statista Inc., 13 Apr 2017, https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/
Pega, Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service Statista, https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/ (last visited August 04, 2020)
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