Customer comfort with AI chatbot service worldwide 2017, by service

This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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