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Customer comfort with AI chatbot service worldwide 2017, by service
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Customer comfort with AI chatbot service worldwide 2017, by service
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
Acceptance of artificial intelligence chatbots by customers worldwide, as of 2017, by service
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Description
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This statistic shows the preferences of customers who interact with different customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation.
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- Release date
- April 2017
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
Source
- Show sources information
- Show publisher information
- Release date
- April 2017
More information
- Region
- Worldwide
- Survey time period
- 2017
- Number of respondents
- 6,000 respondents
- Age group
- 18 years and older
- Supplementary notes
-
Original question: "In which situations would you be comfortable with a company using AI to give you better customer service?"
Multiple responses were possible.
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