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B2C customer satisfaction of telecommunication providers in Finland 2019, by service

B2C customer satisfaction of telecommunication providers in Finland in 2019, by service

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Source

Release date

October 2019

Region

Finland

Survey time period

September to October 2019

Number of respondents

815 and 674 respondents*

Age group

18 years and older

Special properties

EPSI Rating score**

Supplementary notes

* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.

** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

The figures have been taken from several publications.

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Statistics on "Telecommunications operators in Finland"

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