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Customers very unlikely to switch their wireless service provider 2017-2018
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Customers very unlikely to switch their wireless service provider 2017-2018
Share of wireless customers who would not switch wireless carriers in 2017 and 2018
by Arne Holst,
last edited
Jul 8, 2019
This statistic shows the share of wireless service customers in the United States who would not switch their wireless service provider in 2017 and 2018. 23 percent of T-Mobile's mobile customers said that would not switch from T-Mobile to another carrier in 2017. For 2018 that share dropped to 16 percent for T-Mobile. All major wireless service providers experienced an increase in customers willing to switch providers.
Share of wireless customers who would not switch wireless carriers in 2017 and 2018
| 2017 | 2018 | |
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| - | - | - |
| - | - | - |
| - | - | - |
| 2017 | 2018 | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
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by Arne Holst,
last edited
Jul 8, 2019
This statistic shows the share of wireless service customers in the United States who would not switch their wireless service provider in 2017 and 2018. 23 percent of T-Mobile's mobile customers said that would not switch from T-Mobile to another carrier in 2017. For 2018 that share dropped to 16 percent for T-Mobile. All major wireless service providers experienced an increase in customers willing to switch providers.
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- Release date
- January 2019
- Region
- United States
- Survey time period
- July 2017 / 2018
- Number of respondents
- 1,310 (2017) / 971 (2018)
- Age group
- 18 years and older
- Method of interview
- Online survey
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- January 2019
More information
- Region
- United States
- Survey time period
- July 2017 / 2018
- Number of respondents
- 1,310 (2017) / 971 (2018)
- Age group
- 18 years and older
- Method of interview
- Online survey
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Statistics on "T-Mobile US"
- U.S. telecommunications market
The most important statistics
- Total service revenues of the mobile wireless industry in the United States from 1985 to 2018 (in billion U.S. dollars)Service revenue of the U.S. mobile wireless industry 1985-2018
- Telecommunications revenue from mobile/wireless services in the United States from 1998 to 2017 (in billion U.S. dollars)*U.S. telecommunications mobile service revenue 1998-2017
- Number of mobile wireless subscriber connections in the United States from 1985 to 2018 (in millions)Mobile wireless subscriber connections in the United States 1985-2018
- Number of smartphone users in the United States from 2010 to 2023 (in millions)*Smartphone users in the United States 2010-2023
- Smartphone sales in the United States from 2005 to 2019 (in billion U.S. dollars)Smartphone sales value in the United States 2005-2019
- Monthly ARPU from mobile wireless services in the United States from 1993 to 2018 (in U.S. dollars)Wireless service average revenue per unit in the United States 1993-2018
- Major companies
The most important statistics
- Total operating revenue of major wireless telecommunication providers in the U.S. from 2008 to 2018 (in billion U.S. dollars)U.S. mobile network service operators/providers revenue 2008-2018
- Total revenue of major U.S. wireless telecommunication providers in 2018 (in billion U.S. dollars)U.S. mobile telecommunications providers ranked by revenue 2018
- Wireless revenue generated by major U.S. telecommunication providers from 2011 to 2018 (in billion U.S. dollars)Wireless revenue of major mobile telecom operators/providers in the U.S. 2011-2018
- Number of subscribers to wireless carriers in the U.S. from 1st quarter 2013 to 3rd quarter 2018, by carrier (in millions)Wireless carriers in the U.S. by the number of subscribers 2013-2018, by quarter
- Wireless subscriptions market share by carrier in the U.S. from 1st quarter 2011 to 3rd quarter 2018Wireless carrier/operator subscriber share in the U.S. 2011-2018
- Number of smartphone users in the United States in the 1st quarter of 2018 (in millions), by carrierSmartphone users in the United States 1Q18, by carrier
- Share of smartphone users by carrier in the United States in the 1st quarter of 2018Smartphone reach by carrier in the United States 1Q'18
- ARPU for wireless carriers in the United States from 1st quarter 2013 to 2nd quarter 2018*ARPU for wireless carriers in the United States 2013-2018
- Coverage & customer satisfaction
The most important statistics
- Wireless network coverage by provider as share of the population in the United States in December 2016 and December 2017Wireless network coverage as share of population in the U.S. 2016-2017, by provider
- Proportion of time LTE subscribers in the United States have 4G coverage avaiable to them from 2015 to 2018, by provider*Mobile subscribers 4G network coverage in the United States by provider 2015-2018
- Average 4G, 3G and overall download speed by provider in the United States in 2018 (in Mbps)*4G, 3G and overall mobile download speed in the United States 2018, by provider
- Average 4G and 3G network latency by provider in the United States in 2018 (in milliseconds)*4G and 3G network latency in the United States 2018, by provider
- Favorite full-service wireless carriers in the United States in 2017 and 2018*Favorite full-service wireless carriers in the United States 2017-2018
- Full-service wireless carriers in the United States ranked by attributes in 2018*Full-service wireless carriers in the U.S. 2018, ranked by attributes
- Share of wireless customers who would not switch wireless carriers in 2017 and 2018Customers very unlikely to switch their wireless service provider 2017-2018
- Company financials
The most important statistics
- Revenue of T-Mobile US from 2009 to 2018* (in billion U.S. dollars)T-Mobile US total revenue 2009-2018
- Revenue of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019 (in million U.S. dollars)*T-Mobile US revenue 2010-2019, by quarter
- Revenue of T-Mobile US by segment from 2015 to 2018 (in billion U.S. dollars)T-Mobile US revenue by segment 2015-2018
- Operating income of T-Mobile US from 2005 to 2018* (in million U.S. dollars)T-Mobile US operating income 2005-2018
- Net income of T-Mobile USA from 2005 to 2018 (in million U.S. dollars)T-Mobile USA - net income 2005-2018
- T-Mobile US's total assets from 2012 to 2018 (in billion U.S. dollars) T-Mobile US: total assets 2012-2018
- T-Mobile US's advertising spending from 2011 to 2018 (in billion U.S. dollars) T-Mobile US: ad spend 2011-2018
- Number of employees of T-Mobile US from 2013 to 2018T-Mobile US employment 2013-2018
- Subscribers/churn rate/ARPU
The most important statistics
- Total number of customers/subscribers of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019 (in millions)T-Mobile US - number of customers/subscribers 2010-2019, by quarter
- Number of T-Mobile US customers by type of contract from 1st quarter 2010 to 2nd quarter 2019 (in 1,000s)T-Mobile US total contract customers by type of contract 2010-2019, by quarter
- Number of branded postpaid mobile contract customers of T-Mobile US from 1st quarter 2011 to 2nd quarter 2019 (in 1,000s)Branded postpaid mobile customers of T-Mobile US 2011-2019, by quarter
- Number of branded prepaid customers/subscribers of T-Mobile US from 1st quarter 2012 to 2nd quarter 2019 (in 1,000s)T-Mobile US branded prepaid customers 2012-2019, by quarter
- M2M/MVNO* wholesale customers of T-Mobile US from 1st quarter 2011 to 2nd quarter 2019 (in 1,000s)T-Mobile US wholesale customers (MVNO/M2M) 2011-2019, by quarter
- Net customer additions of T-Mobile by type of contract from 1st quarter 2013 to 2nd quarter 2019 (in 1,000s)T-Mobile US net customer additions 2013-2019, by quarter
- Postpaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019T-Mobile US postpaid subscriber/customer churn rate 2010-2019, by quarter
- Prepaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2012 to 2nd quarter 2019T-Mobile US prepaid subscriber/customer churn rate 2012-2019, by quarter
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Statistics
- Customers who are very satisfied with their wireless service provider 2016
- Customers who are likely to switch their wireless service provider 2016
- Wireless service provider customers are most likely to switch to 2016
- Customer satisfaction with wireless service provider data plans 2016
- Customer satisfaction with cost and value of wireless service data plans 2016
- Planning to switch mobile providers or phones 2017
- Reasons for switching mobile phone service providers in the United States 2017
- US consumers' current mobile phone service 2017
- Mobile phone service US consumers consider 2017
- Net subscriber additions to wireless carriers in the U.S. 2013-2018, by quarter
- Canada's wireless towers by provider 2018
- Brazil: telecom operators’ market share of 3G subscriptions 2009-2015
- Mexico: revenue of leading mobile carriers in H1 2017
- Revenue of wireless telecommunication carriers in the U.S. 2007-2021
- U.S. consumer loyalty to a single telecom provider 2017, by service
- Brazil: churn rate of mobile telephony providers 2007-2017
- Industry revenue of »wireless telecommunications activities« in Slovenia 2011-2023
- Forecast: revenue wireless telecommunications UK 2008-2020
- Wireless telecommunications activities revenue in Norway 2010-2022
- Wireless telecommunications activities revenue in Malta 2010-2022
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- T-Mobile US
Statistics on "T-Mobile US"
- Total service revenues of the mobile wireless industry in the United States from 1985 to 2018 (in billion U.S. dollars)
- Telecommunications revenue from mobile/wireless services in the United States from 1998 to 2017 (in billion U.S. dollars)*
- Number of mobile wireless subscriber connections in the United States from 1985 to 2018 (in millions)
- Number of smartphone users in the United States from 2010 to 2023 (in millions)*
- Smartphone sales in the United States from 2005 to 2019 (in billion U.S. dollars)
- Monthly ARPU from mobile wireless services in the United States from 1993 to 2018 (in U.S. dollars)
- Total operating revenue of major wireless telecommunication providers in the U.S. from 2008 to 2018 (in billion U.S. dollars)
- Total revenue of major U.S. wireless telecommunication providers in 2018 (in billion U.S. dollars)
- Wireless revenue generated by major U.S. telecommunication providers from 2011 to 2018 (in billion U.S. dollars)
- Number of subscribers to wireless carriers in the U.S. from 1st quarter 2013 to 3rd quarter 2018, by carrier (in millions)
- Wireless subscriptions market share by carrier in the U.S. from 1st quarter 2011 to 3rd quarter 2018
- Number of smartphone users in the United States in the 1st quarter of 2018 (in millions), by carrier
- Share of smartphone users by carrier in the United States in the 1st quarter of 2018
- ARPU for wireless carriers in the United States from 1st quarter 2013 to 2nd quarter 2018*
- Average monthly churn rate for wireless carriers in the United States from 1st quarter 2013 to 3rd quarter 2018
- Number of retail stores* of major telecommunications providers in the U.S. in December 2015 and April 2018 (in 1,000s)
- Share of wireless telecom brands TV advertising spending in the United States by brand in 2018, by month
- Wireless network coverage by provider as share of the population in the United States in December 2016 and December 2017
- Proportion of time LTE subscribers in the United States have 4G coverage avaiable to them from 2015 to 2018, by provider*
- Average 4G, 3G and overall download speed by provider in the United States in 2018 (in Mbps)*
- Average 4G and 3G network latency by provider in the United States in 2018 (in milliseconds)*
- Favorite full-service wireless carriers in the United States in 2017 and 2018*
- Full-service wireless carriers in the United States ranked by attributes in 2018*
- Share of wireless customers who would not switch wireless carriers in 2017 and 2018
- Revenue of T-Mobile US from 2009 to 2018* (in billion U.S. dollars)
- Revenue of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019 (in million U.S. dollars)*
- Revenue of T-Mobile US by segment from 2015 to 2018 (in billion U.S. dollars)
- Operating income of T-Mobile US from 2005 to 2018* (in million U.S. dollars)
- Net income of T-Mobile USA from 2005 to 2018 (in million U.S. dollars)
- T-Mobile US's total assets from 2012 to 2018 (in billion U.S. dollars)
- T-Mobile US's advertising spending from 2011 to 2018 (in billion U.S. dollars)
- Number of employees of T-Mobile US from 2013 to 2018
- Total number of customers/subscribers of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019 (in millions)
- Number of T-Mobile US customers by type of contract from 1st quarter 2010 to 2nd quarter 2019 (in 1,000s)
- Number of branded postpaid mobile contract customers of T-Mobile US from 1st quarter 2011 to 2nd quarter 2019 (in 1,000s)
- Number of branded prepaid customers/subscribers of T-Mobile US from 1st quarter 2012 to 2nd quarter 2019 (in 1,000s)
- M2M/MVNO* wholesale customers of T-Mobile US from 1st quarter 2011 to 2nd quarter 2019 (in 1,000s)
- Net customer additions of T-Mobile by type of contract from 1st quarter 2013 to 2nd quarter 2019 (in 1,000s)
- Postpaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2010 to 2nd quarter 2019
- Prepaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2012 to 2nd quarter 2019
- Average revenue per user (ARPU) of T-Mobile US from 1st quarter 2013 to 2nd quarter 2019 (in U.S. dollars)
- Share of wireless customers very satisifed with their wireless service provider 2016
- Share of wireless customers very/somewhat likely to switch wireless service providers in the next 90 days 2016
- Wireless service provider customers are most likely to switch to in North America December 2016
- Customers who are very satisfied with each of the following aspects of their current data plan in December 2016
- Customers who are very satisfied with cost and value of their wireless data plan in December 2016
- Are you planning on getting a new mobile phone (cell phone or smartphone) or switching providers in the next 12 months?
- Why are you considering switching mobile phone service providers?*
- Which statement best describes your current mobile phone service?
- Which mobile phone services would you be willing to consider in the future?
- Net subscriber additions to wireless carriers in the United States from 1st quarter 2013 to 3rd quarter 2018 (in millions)
- Number of wireless towers in Canada in 2018, by provider
- Market share of 3G mobile subscriptions in Brazil from 2009 to 2015, by telecommunications provider
- Revenue generated by leading mobile carriers in Mexico in 1st half 2017 (in million Mexican pesos)
- Revenue of wireless telecommunication carriers in the United States from 2007 to 2021 (in billion U.S. dollars)
- Do you have any of these services from the same telecom provider?
- Churn rate of mobile telephony providers in Brazil from 2007 to 2017
- Industry revenue of »wireless telecommunications activities« in Slovenia from 2011 to 2023 (in million U.S. Dollars)
- Revenue of wireless telecommunications (NACE Rev. 2 J6120) in the United Kingdom from 2008 to 2020 (in million U.S. dollars)
- Wireless telecommunications activities revenue in Norway from 2010 to 2022 (in million U.S. dollars)
- Wireless telecommunications activities revenue in Malta from 2010 to 2022 (in million U.S. dollars)
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