Customers very unlikely to switch their wireless service provider 2017-2018

This statistic shows the share of wireless service customers in the United States who would not switch their wireless service provider in 2017 and 2018. 23 percent of T-Mobile's mobile customers said that would not switch from T-Mobile to another carrier in 2017. For 2018 that share dropped to 16 percent for T-Mobile. All major wireless service providers experienced an increase in customers willing to switch providers.

Share of wireless customers who would not switch wireless carriers in 2017 and 2018

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Release date

January 2019


United States

Survey time period

July 2017 / 2018

Number of respondents

1,310 (2017) / 971 (2018)

Age group

18 years and older

Method of interview

Online survey

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Statistics on "T-Mobile US"

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