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Customers very unlikely to switch their wireless service provider 2017-2018

Share of wireless customers who would not switch wireless carriers in 2017 and 2018

by Arne Holst, last edited Jul 8, 2019
Customers very unlikely to switch their wireless service provider 2017-2018 This statistic shows the share of wireless service customers in the United States who would not switch their wireless service provider in 2017 and 2018. 23 percent of T-Mobile's mobile customers said that would not switch from T-Mobile to another carrier in 2017. For 2018 that share dropped to 16 percent for T-Mobile. All major wireless service providers experienced an increase in customers willing to switch providers.
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Share of wireless customers who would not switch wireless carriers in 2017 and 2018

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