U.S. FSR customer satisfaction index 2022

This statistic shows the 2021 American Customer Satisfaction Index (ACSI) scores for leading full service restaurants in the United States. In 2021, the ACSI score for LongHorn Steakhouse was 80, one of the highest ACSI scores of the leading full service restaurants in that year.

American Customer Satisfaction Index scores for leading full service restaurants in the United States in 2022, by restaurant brand

Characteristic	ACSI score
Texas Roadhouse	80
Average	80
LongHorn Steakhouse (Darden)	80
Cracker Barrel	78
Outback Steakhouse	77
Olive Garden (Darden)	77
Red Robin	77
Chili's	76
The Cheesecake Factory	76
Red Lobster	75
Denny's	75
Buffalo Wild Wings (Inspire Brands)	74
Applebee's	73
IHOP (Dine Brands)	73

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Release date

July 2022

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Region

United States

Survey time period

2022

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

Release date is the date of access.

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