Online retailers' use of live chat options in Belgium 2017

The statistic shown above illustrates the online retailers' use of live chat options in Belgium in 2017. Roughly three-quarter of the respondents taking part in this survey said their webshop did not have a live chat option. On the other hand, five percent of the participants said to be available for questions 24/7.

As an online retailer, are you available to customers via live chat?*

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Source

Release date

December 2017

Region

Belgium

Survey time period

2017

Number of respondents

129 respondents

Special properties

online retailers

Supplementary notes

* This question was phrased by the source as follows: "Ben je via livechat bereikbaar voor klanten?" (English: Are you available to customers via live chat?) The source does not specify the date of the survey or research method.

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Statistics on "Online fashion in Belgium"

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