Online retailers' use of live chat options in Belgium 2017

Published by
Stephanie Chevalier,
Oct 13, 2021
The statistic shown above illustrates the online retailers' use of live chat options in Belgium in 2017. Roughly three-quarter of the respondents taking part in this survey said their webshop did not have a live chat option. On the other hand, five percent of the participants said to be available for questions 24/7.

As an online retailer, are you available to customers via live chat?*

© Statista 2023
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

December 2017

Region

Belgium

Survey time period

2017

Number of respondents

129 respondents

Special properties

online retailers

Supplementary notes

* This question was phrased by the source as follows: "Ben je via livechat bereikbaar voor klanten?" (English: Are you available to customers via live chat?) The source does not specify the date of the survey or research method.

Citation formats
Statista Accounts: Access All Statistics. Starting from $588 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$69 USD $49 USD / Month *
in the first 12 months
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you

Fashion market

3

Online shopping

5

Purchase channels

4

Biggest retailers

3

Consumer drivers

4

Apps

5

Further related statistics

8

Further Content: You might find this interesting as well

Statistics

Topics

E-commerce in CzechiaE-commerce worldwideE-commerce in the European UnionOnline shopping in EuropeE-commerce in Poland
Statista Accounts: Access All Statistics. Starting from $588 USD / Year
Learn more about how Statista can support your business.
Menu