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JP Group's customer satisfaction with Yu-Pack delivery services 2017

Level of customer satisfaction with parcel delivery services (Yu-Pack) of the Japan Post Group as of September 2017

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Release date

July 2018



Survey time period

September 9 to 20, 2017

Number of respondents

1,545 respondents

Age group

20 years and older

Special properties

individuals who use the post office (including ATMs) more than once a month and used mail such as Yu-Pack or letter in the past year

Method of interview

Online survey

Supplementary notes

Original question: "How satisfied are you overall with Yu-Pack delivery services at post offices?"

Graph figures have been rounded to one decimal place, so the total response rate may not add to 100.0%.

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