E-commerce consumer penetration in Europe 2017-2019, by country

What is the market share of online shopping in Europe? Within the EU-27, 60 percent of consumers (aged 16 to 75 years old) used e-commerce at least once in 2019. The country with the highest e-commerce penetration was the United Kingdom, with 87 percent of its people purchasing a good or service online. Percentages were different among the European countries, though. In Germany, for example, 79 percent of consumers used e-commerce, whereas these values reached 70 percent in France and 38 percent in Italy. Calculations from Statista’s Digital Market Outlook estimate that e-commerce revenue in Europe is expected to reach 479 billion U.S. dollars by 2023.

Amazon seems to be one of the drivers behind e-commerce in Europe…

Amazon has a presence in some of Europe’s bigger countries, such as France, Germany, Italy, Spain and the United Kingdom with its online store and its membership Amazon Prime. Amazon’s Europe division is headquartered in Luxembourg. This Amazon EU S.à r.l. reached a revenue of roughly 28 billion in 2018.

… as well as language.

Language also seems to play a part in online shopping behavior. Consumers from Ireland, Austria and Belgium had the most cross-border e-ecommerce purchases of European countries in 2018. Belgian consumers, for example, tended to visit the French and English domains from Amazon. As the web shop is not present in the country, Belgians visit the foreign domains or web stores in their language. Countries like the Netherlands and Poland, both with a strongly developed domestic e-commerce market and in their own language, saw much less cross-border purchases. This does not mean, however, that consumers from these countries do not shop abroad at all. Approximately 45 percent of Dutch consumers, for example, indicated they bought from a Chinese online store at least once in 2017.

Share of consumers aged 16 to 75 years old who used online shopping in different countries in Europe from 2017 to 2019

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

only $59 / month *
in the first 12 months
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in

Release date

April 2020



Survey time period

2017 to 2019

Age group

16-75 years

Special properties


Supplementary notes

The figures have been taken from several publications.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 / Month *
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "E-commerce in Poland"

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.