Banking app customer current account interactions 2012, 2017 and 2022

This statistic illustrates the number of customer current account bank interactions in the United Kingdom (UK) in 2012 and 2017 with a forecast for 2022, by technology used. During this period, it is estimated that the number of customer interactions using a banking app for managing their current account will increase significantly from 309 million interactions in 2012 to over 3.1 billion interactions by 2022.
On the other hand, banking interactions via web browsers are expected to decrease from 635 million interaction in 2012 to 208 million interaction by 2022.

Number of customer account channel interactions on banking apps in the United Kingdom (UK) in 2012, 2017 and 2022, by technology (in million)**

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Release date

June 2017


United Kingdom

Survey time period

2012 and 2017

Supplementary notes

* Estimated

** Includes logins, transactions and calls

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Statistics on "Mobile payments in the United Kingdom (UK)"

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