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Communication channels preferred to contact customer service by age 2018

This statistic depicts the communication channels preferred by customers to contact customer service worldwide in 2018, broken down by age. In that year, 50 percent of respondents aged over 55 years stated that they prefer to contact customer service by telephone.

Communication channels preferred to contact customer service worldwide in 2018, by age

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Source

Release date

March 2019

Region

Brazil, Germany, Japan, United Kingdom, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

The source doesn't mention the type of survey.

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Statistics on "Call centers in the U.S."

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