In-depth Report: B2B e-Commerce 2021

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This report gives insights into the B2B eCommerce market, its size and major regions, trends, and key players. B2B eCommerce refers to the exchange of goods and services between companies through an electronic platform. Companies operating in the B2B eCommerce space follow either the direct model or the marketplace model to conduct their business. The direct model involves companies setting up their own platforms and selling directly to buyers. On the other hand, a marketplace is a platform where many companies sell their products alongside their competitors. Even though B2C eCommerce has witnessed widespread adoption, it is the recent evolution and growth of B2B eCommerce that is grabbing the attention of buyers, sellers, and investors all over the world.

One of the trends in B2B eCommerce is the rise of vertical or specialized marketplaces. These portals offer a deeper range of products in a particular category along with specialized value-added services. Business-to-Everyone is another trend which is gaining fast traction. Companies are also increasingly using big data to deliver a personalized customer experience. Another trend is the rising popularity of mobile shops in B2B eCommerce. Due to the strain on legacy platforms, which aren’t designed to handle such scale, cloud platforms are picking up. Additionally, B2B eCommerce companies are now integrating their systems and platforms to establish an omnichannel relationship with their customers.

The paucity of quality customer data, due to smaller number of buyers and hyperspecialized services, is hampering personalization efforts. Furthermore, the larger scale and other complexities of the sector such as larger order quantities, variable prices, more products, and tighter delivery deadlines are putting a strain on existing supply chains. Another barrier to industry growth is that companies often simply extend their ERP solutions to enable e-business, thus putting a big strain on the legacy platforms. As it becomes necessary for B2B companies to be nimble and mimic the B2C shopping experience, a flexible and interoperable eCommerce architecture is essential.

Amazon, Alibaba, Rakuten, Mercateo, Global Sources, Walmart, and IndiaMART are the major players in the global B2B eCommerce market. Amazon rebranded its B2B eCommerce operations from AmazonSupply to Amazon Business in 2015 and achieved sales of over US$1 billion in just a year. As of 2020, its net sales stood at US$25 billion. Alibaba, with a share of about 30% in China, is now expanding its operational base to India, Europe, and the U.S. The company’s vast network of low-cost suppliers enables it to dominate the market, followed by Global Sources. IndiaMart, Mercateo, Rakuten, and Amazon are the largest B2B eCommerce companies in India, Germany, Japan, and the U.S. respectively.

  • Language: English
  • Released: October 2021
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