Virtual assistants in France

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Statista Dossier on virtual assistants in France

This dossier contains statistical information about virtual assistants in France. It provides general statistics on the French market, penetration rate and usage habits, while the rest of the study offers data on public awareness and opinion as well as chatbots.

Table of contents

  • 1. Penetration rate and sales
    • Share of French households owning a smart speaker 2017-2019

    • Share of households with connected speakers in France 2018-2025

    • Smart speaker sales in selected European nations 2017

    • Share of users of voice assistants in France 2019, by gender

    • Share of users of voice assistants in France 2019, by age

    • Share of French who have already chatted with virtual agents by age 2018

  • 2. Usage habits and devices
    • Share of French who have used voice assistants on digital devices by age 2018

    • Use frequency of voice assistants for searching or doing something among French 2018

    • Usage of voice assistants among French internet users 2019, by device

    • Share of users of voice assistants in France 2019, by device and gender

    • Share of users of voice assistants in France 2019, by device and age

  • 3. Awareness and opinion
    • Knowledge of voice assistants in France 2018

    • Awareness of brands of smart speakers in France 2018

    • Unaided awareness of voice assistants by brand in France 2018

    • Share of French people interested in having a voice assistant at home 2018

    • Future of connected voice assistants in France 2018

  • 4. Chatbots
    • Use of a chatbot to contact a brand in France 2018

    • Breakdown of the type of bots set up by companies in France in 2019

    • Criteria of an effective chatbot according to marketing professionals in France 2017

    • Expected benefits of the implementation of a bot among companies in France 2019

    • Benefits of installing a bot for companies in France 2019

    • Expected uses of a bot among non-equipped companies in France 2019

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