Business Process Outsourcing Report 2020

Statista Technology Market Outlook - Segment Report

Business Process Outsourcing Report 2020 Business Process Outsourcing (BPO) refers to the transfer of entire business function processes or separate activities from one company to a third party. BPO is often based on IT processes. The range of BPO entails both back office processes, such as human resources, and front office processes like customer care operations in call centers. The Business Process Outsourcing segment accounted for about 30% of the global IT Services revenue in 2019.

What's included?
  • All relevant sales figures and growth rates, including forecasts until 2025
  • Regional comparison with focus on Europe, Americas, Asia, Africa, and Australia & Oceania


Business Process Outsourcing enables companies to concentrate and focus on core competitive business activities. Driven by efficiency and a growing IT industry, Business Process Outsourcing has grown into a multi-billion-dollar industry. With the development of a qualified workforce, competition among the providers of BPO services is intensifying, as can be seen in India, China, and Malaysia.

  • Language: English
  • Released: January 2021
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