State of the contact center BPO market 2011 - survey

The survey aims to offer insight from executives in Strategy / Leadership, Business Development / Client Management, Operations and Technology roles about the current state of the Contact Center BPO market. The survey questions focused on the competitive marketplace, operations / management of campaigns, and the technology used to support customer interactions.
  • Language: English
  • Released: December 2011
Study included in Corporate Account only.
More than 7,500
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