Call centers in the U.S.

The Statista dossier
  • Detailed references
  • Editorially prepared
  • Download as PDF / PPT

Statista dossier on call centers in the U.S.

The dossier presents a range of statistics and facts on call centers in the U.S.

Table of contents

  • 1. Industry overview
    • Revenue distribution of contact centers worldwide as of December 2016

    • Geographical distribution of contact centers worldwide as of December 2016

    • Number of call centers in the U.S. states with the highest employment 2015

    • Primary industries of contact centers worldwide 2016

  • 2. Leading companies
    • Largest U.S. call centers and regional operation centers 2017, by number of employees

    • Revenue of Tata Consultancy Services Limited worldwide 2007-2016

    • Revenue of Convergys Corporation from 2011 to 2016, by segment

  • 3. Employment
    • U.S. telecommunications industry: employees by occupation 2015-2016

    • States with the highest employment in call centers in the U.S. 2015

    • States with the highest employment in telemarketing in the U.S. 2016

    • Outsourced contact centers worldwide as of June 2015

  • 4. Operations
    • Distribution of interactions handled by contact centers worldwide 2016, by channel

    • Current and planned services supported by contact centers worldwide 2016

    • Cloud-based and premise-based call centers in North America as of April 2017

    • Premise-based call center cloud plans in North America as of April 2017

  • Language: English
  • Released: August 2016
  • Source(s): Statista
More than 7,500
companies
trust
Statista
Recommended studies and dossiers
Recent studies and dossiers
You may also be interested in...
With Statista, you get straight to the point: analyzing data, rather than searching for it.

Dr. Antonella Mei-Pochtler about Statista Senior Vice President, Boston Consulting Group

Any more questions?

Get in touch with us quickly and easily. We are happy to help!