Call centers in the U.S.

The Statista dossier
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Statista dossier on call centers in the U.S.

The dossier presents a range of statistics and facts on call centers in the U.S.

Table of contents

  • 1. Industry overview
    • Global contact center satisfaction index 2010-2018

    • Global contact center satisfaction index by industry 2016-2018

    • Number of call centers opened or expanded by region 2016-2017

    • Contact center employees in the United States 2014-2017

    • Number of call centers in the U.S. states with the highest employment 2018

    • Largest U.S. call centers by number of employees 2018

  • 2. Leading companies
    • Revenue of Tata Consultancy Services Limited worldwide 2007-2018

    • Revenue distribution of Tata Consultancy Services worldwide in 2018, by region

    • Revenue of Convergys Corporation 2009-2017

    • Revenue of Convergys Corporation by segment 2011-2017

    • Arvato Bertlesmann: revenue from CRM solutions 2015-2016

  • 3. Employment
    • Number of jobs created in the U.S. call center industry by region U.S. 2016-2017

    • U.S. telecommunications industry: employees by occupation 2015-2017

    • U.S. states with the highest number of call center employees 2018

    • States with the highest employment in telemarketing in the U.S. 2017

    • Customer service agents' opinion about opportunities by gender U.S. 2017-2018

  • 4. Operations
    • Customers who have contacted customer service in the past month U.S. 2015-2017

    • Easiest-to-use customer service channels in U.S. 2018

    • U.S. customers who did more business with companies due to good customer service 2017

    • U.S. customers who found their customer service experience good by channel 2016-2017

    • Primary causes of customer service frustration in U.S. 2017

    • Customers who stopped doing business due to poor customer service U.S. 2016-2017

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