Call centers in the U.S.

The Statista dossier
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Statista dossier on call centers in the U.S.

The dossier presents a range of statistics and facts on call centers in the U.S.

Table of contents

  • 1. Industry overview
    • Global contact center satisfaction index 2010-2018

    • Global contact center satisfaction index by industry 2016-2018

    • Number of call centers opened or expanded by region 2016-2017

    • Number of U.S. call centers opened or expanded, by region 2016

    • U.S. metro areas with the highest number of call center employees 2017

  • 2. Leading companies
    • Largest U.S. call centers and regional operation centers 2017, by number of employees

    • Revenue of Tata Consultancy Services Limited worldwide 2007-2018

    • Revenue of Convergys Corporation by segment 2011-2017

    • Companies with the worst rated customer service in the U.S. 2017

  • 3. Employment
    • Number of jobs created in the U.S. call center industry by region U.S. 2016-2017

    • U.S. telecommunications industry: employees by occupation 2015-2016

    • U.S. metro areas with the highest number of call center employees 2017

    • States with the highest employment in telemarketing in the U.S. 2017

    • Share of customer service agents satisfied with their job by generation U.S. 2017

    • Customer service agents satisfaction with their job by gender U.S. 2017

    • Customer service agents' opinion about promotion opportunities by gender U.S. 2017

    • Customer service agents intending to stay at their current job by gender U.S. 2017

  • 4. Operations
    • Primary drivers of growth of contact centers worldwide 2016

    • Reasons for contacting customer service worldwide 2018

    • Share of customers worldwide contacting customer support by channel 2018

    • Share of customers who shared their contact center experience on social media 2017

    • Channels which provide the fastest resolution from customer service U.S. 2015-2017

  • Language: English
  • Released: 2018
  • Source(s): Statista
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