From a customer point of view, when shopping at Marks and Spencer, 37 percent of people find that the customer service deserves a five star rating, while 67 percent like the product quality.
As a high street retailer, however, the company is seeing some problems with regards to its customer experience. Marks and Spencer's Buzz Score Rating has slowly declined since mid 2012 as a high street retailer, this meaning its customers are not as happy as they once were. The footfall for Marks and Spencer is still relatively stable however, with the average weekly footfall reaching 19.5 million consumers.
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