Marks and Spencer - Statistics & Facts

Marks and Spencer is a leading multinational retailer based in the United Kingdom. The company has a long history within the UK market, with its first store dating back to 1884. As of 2016, there were 914 Marks and Spencer stores located in the United Kingdom, and 468 other store locations situated around the world. 306 of these stores were franchised and primarily focused on food, an area that Marks and Spencer has developed into a high quality food brand over recent years.

The company focuses on many forms of retailing. It sells products such as clothing, home products and luxury goods, as well as food and drink. Marks and Spencer has seen increased worldwide revenue growth year-on-year since 2010, with 2016 revenue figures showing 10.5 billion British pounds. The United Kingdom is their main source of income, with a revenue of 9.47 billion British pounds in 2016. Nearly half of this revenue comes from the UK Food segment, which has a revenue of 5.5 billion British pounds. This is an increase of over 1 billion British pounds since 2009. Marks and Spencer's online platform has also seen revenue growth, an increase of 320 million British pounds since 2011.

From a customer point of view, when shopping at Marks and Spencer, 37 percent of people find that the customer service deserves a five star rating, while 67 percent like the product quality.

As a high street retailer, however, the company is seeing some problems with regards to its customer experience. Marks and Spencer's Buzz Score Rating has slowly declined since mid 2012 as a high street retailer, this meaning its customers are not as happy as they once were. The footfall for Marks and Spencer is still relatively stable however, with the average weekly footfall reaching 19.5 million consumers.

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