The post-pandemic 2020 and 2021 witnessed an unprecedented increase in e-retail businesses. In 2021, online sales represented 6.9 percent of Hong Kong’s total retail, up from 3.7 percent before the pandemic. In addition, the number of e-commerce users soared to 5.8 million. COVID-19 has reshaped Hong Kong’s retail landscape in many ways, and the changes will likely continue long after the pandemic.
Digital transformation in Hong Kong’s retail sector
Brick-and-mortar stores remain the most popular shopping places for most Hong Kong consumers. In 2021, the offline retail sales value in Hong Kong exceeded 300 billion Hong Kong dollars, outvaluing online retail by an overwhelming margin. However, triggered by the global coronavirus crisis and social-distancing restrictions, online shopping became an inevitable future trend in Hong Kong. According to research conducted in June 2022, nearly 90 percent of Hong Kong shoppers kept or increased their usage of online shopping amid the pandemic. Also, the majority of the respondents would like to continue shopping online in the future for its convenience.Retail tourism in Hong Kong
Visitors from outside Hong Kong have played a significant role in the city’s economy. Around 60 million people visited Hong Kong each year before the pandemic, and the share of tourists’ consumption in total retail sales has hovered at 30 to 40 percent. The majority of tourists who visited Hong Kong were from mainland China, and they spent nearly 6,000 Hong Kong dollars per person on each trip. Offering a diverse range of brands and commodities, Hong Kong is known as a shopping paradise for millions of visitors from mainland China every year. The most popular products among Chinese travelers were beauty products, apparel, and luxury goods. In September 2022, the authority in Hong Kong removed its mandatory hotel quarantine requirement, which is expected to ignite retail tourism in the city once again.
