Customer Relationship Management Software - Finland

  • Finland
  • Revenue in the Customer Relationship Management Software market is projected to reach US$0.41bn in 2024.
  • Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 8.11%, resulting in a market volume of US$0.56bn by 2028.
  • The average Spend per Employee in the Customer Relationship Management Software market is projected to reach US$150.60 in 2024.
  • In global comparison, most revenue will be generated in the United States (US$44,730.00m in 2024).

Key regions: Canada, United States, France, Netherlands, Germany

Region comparison

Analyst Opinion

The Customer Relationship Management Software market in Finland has been experiencing steady growth over the past few years.

Customer preferences:
Finnish companies are increasingly recognizing the importance of customer relationship management and are investing in software to better manage their customer interactions. The focus has shifted from traditional sales and marketing techniques to a more customer-centric approach. Companies are looking for software that provides a 360-degree view of the customer, enabling them to personalize interactions and improve customer satisfaction.

Trends in the market:
The CRM software market in Finland is dominated by cloud-based solutions. This trend is driven by the need for flexibility and scalability, as well as the lower costs associated with cloud-based solutions. Another trend in the market is the integration of artificial intelligence (AI) and machine learning (ML) capabilities into CRM software. This allows companies to automate routine tasks and gain insights into customer behavior, enabling them to make data-driven decisions.

Local special circumstances:
Finland has a highly skilled workforce, with a strong focus on technology and innovation. This has resulted in the development of several homegrown CRM software solutions, which are gaining popularity among Finnish companies. These solutions are tailored to the specific needs of Finnish companies and are often more affordable than international alternatives.

Underlying macroeconomic factors:
The Finnish economy has been growing steadily over the past few years, with a focus on technology and innovation. This has resulted in increased investment in software and technology solutions, including CRM software. Additionally, the Finnish government has been actively promoting the adoption of digital solutions, which has further fueled the growth of the CRM software market.


Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.


We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.


  • Revenue
  • Key Players
  • Analyst Opinion
  • Global Comparison
  • Methodology
  • Key Market Indicators
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