Number of customer complaints against the Royal Mail 2016-2019

This statistic shows the number of complaints received by the Royal Mail Group from 2016 to 2019. In the financial year ending March 2019, the group had received 578,600 complaints, an increase compared to the previous year.

Number of customer complaints received by the Royal Mail Group from 2016 to 2019*

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Source

Release date

September 2019

Region

United Kingdom

Survey time period

2016 to 2019

Supplementary notes

* Financial year ending last Friday in March for each year.
** The source adds the following information: "This year, we introduced delivery confirmation for standard parcels for the first time. It was decided that any related Denial of Receipt complaints should be excluded from complaints reporting and KPIs for this year only. 14,274 complaints have therefore been excluded from this figure. All other Denial of Receipt complaints are included."

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