Number of customer complaints against the Royal Mail 2016-2019

Published by
Mathilde Carlier,
Feb 3, 2023
The number of complaints received by the Royal Mail Group rose gradually from 2016 to 2019. In the financial year ending March 2019, the company had gotten 578,600 complaints, a slight increase compared to the previous year.

Number of customer complaints received by the Royal Mail Group from 2016 to 2019

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Release date

September 2019

Region

United Kingdom

Survey time period

2016 to 2019

Special properties

Financial year ending last Friday in March for each year.

Supplementary notes

** The source adds the following information: "This year, we introduced delivery confirmation for standard parcels for the first time. It was decided that any related Denial of Receipt complaints should be excluded from complaints reporting and KPIs for this year only. 14,274 complaints have therefore been excluded from this figure. All other Denial of Receipt complaints are included."

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Overview

7

Letters

6

Parcels

5

Major operator

5

Customer satisfaction

6

Further related statistics

14

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Topics

Royal Mail plcCourier, Express and Parcels (CEP) market in EuropeThird-party logistics (3PL) industry worldwideParcel market in GermanyParcel market in the United Kingdom
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