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Customer satisfaction with internet services in Brazil 2021, by provider

Published by
Federica Laricchia,
Jun 27, 2022
In 2021, Unifique ranked first in customer satisfaction among fixed broadband internet providers in Brazil, with 7.94 points. The service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction.

Customer satisfaction with fixed broadband services in Brazil in 2021, by provider

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Release date

March 2022

Region

Brazil

Survey time period

July to December 2021

Number of respondents

80,000 respondents

Age group

18 years and older

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

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