Poll: customer experience of express delivery in Russia in 2018

In 2018, over 55 percent of the survey respondents in Russia agreed that their express delivery experience was successful. Nine percent of the placed orders were considered to be delivered rather or absolutely unsuccessfully.

Customer opinion on their express delivery experience in Russia in 2018*

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Sources

Release date

June 2018

Region

Russia

Survey time period

March 20-26, 2018

Number of respondents

1,500 respondents

Age group

16-64 years

Special properties

Made online or mobile purchases over the past 30 days

Method of interview

Online survey

Supplementary notes

* Participants were asked to answer the following question: "Please rate how successful was your express delivery experience?"
750 individuals of the sample were surveyed in Moscow, 300 in Saint Petersburg, and 450 in other major cities.
Express delivery refers to a delivery on the day of order.

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Statistics on "E-commerce in Russia "

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