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Importance of AI to have success in financial services industry worldwide 2020

Share of financial services professionals who think that artificial intelligence (AI) is important to succeed in the industry worldwide in 2020, by position

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Release date

March 2021



Survey time period


Number of respondents

200 respondents

Special properties

Global financial services professionals

Supplementary notes

Survey respondents included C-suite leaders, managers, developers, and IT architects from fintechs, investment firms, and retail banks.
The source adds the following information: "The impact of AI across financial enterprises is measured in terms of increased revenues, reduced operational costs, and greater customer satisfaction. The combination of these benefits give banks that embrace AI a competitive advantage in the marketplace."

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