Mobile banking in the U.S.- Statistics & Facts

Mobile banking involves using a mobile device to carry out financial transactions. For instance, clients may pay bills or transfer money between accounts using their bank’s app on their smartphone or tablet. Over three quarters of Americans used a mobile device the last time they checked their account balance. Usage of mobile banking has been steadily increasing among Bank of America customers since 2012.

In the United States, the usage of mobile banking differs among demographic groups. A 2018 survey examined this topic and found that 69.3 percent of Millennials used mobile banking. In contrast, only 24 percent of Baby boomers used it. Most community banks didn't have a mobile app as of 2018, which may prove problematic if they want to attract younger customers.

Mobile banking offers flexibility and convenience to bank consumers, who wish to carry out financial transactions outside of traditional bank branch hours and from any location. In a 2018 survey, 90 percent of the respondents started using mobile banking apps to view their account balance. Many mobile banking users cited having a greater awareness of their financial situation as the biggest benefit of mobile banking. Mobile banking users were more likely to know their exact balance than other banking customers were in 2018.

Interesting statistics

In the following 4 chapters, you will quickly find the 19 most important statistics relating to "Mobile banking in the U.S.".

Mobile banking in the United States

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Important key figures

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U.S. user demographics


Consumer perspective


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