In the United States, the usage of mobile banking differs among demographic groups. A 2018 survey examined this topic and found that 69.3 percent of Millennials used mobile banking. In contrast, only 24 percent of Baby boomers used it.
Mobile banking offers flexibility and convenience to bank consumers, who wish to carry out financial transactions outside of traditional bank branch hours and from any location. In a 2017 survey, 77 percent of the respondents started using mobile banking apps to verify their account balance.
However, one of the main concerns of those who don't use mobile banking services is the security issue. The future of mobile banking will depend on the industry's ability to assuage these concerns. One such way to address the security issue may be the introduction of facial or voice recognition technology in mobile banking apps. These ideas appear to be popular in Latin America and Asia-Pacific, but not in North America and Europe.