• Poland: Mobile network voice app experience by provider 2020

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In 2020, the best overall voice call quality on mobile phones was recorded by the Polish mobile operator - T-mobile, followed by Orange with 79.6 points.

Mobile network voice app experience in Poland in 2020, by network provider*

Characteristic	Voice experience in points (max. 100)
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Release date

August 2020

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Region

Poland

Survey time period

February 1 to April 30, 2020

Supplementary notes

* Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.
Voice app experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype, Facebook Messenger etc. — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
• 95 or above Excellent - Most users very satisfied
• 87 < 95 Very Good - Most users satisfied
• 80 < 87 Good - Many users satisfied
• 74 < 80 Acceptable - Users satisfied
• 66 < 74 Poor - Many users dissatisfied
• 60 < 66 Very Poor - Most users dissatisfied
• 45 < 60 Unintelligible - Nearly all users dissatisfied
• Under 45 Impossible to communicater

The date of release is date of access.