In 2020, senior logistics executives in retail and e-commerce fulfillment were asked what areas of the retail customer experience they would have liked to improve in the next year. The most common answer was pricing and promotion to ensure profitability from market launch through markdown, chosen by 48 percent of them. Both workforce management and space and floor planning followed with 38 percent of the answers.
What areas of the retail customer experience would you like to improve in the next year?
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BlueYonder. (January 13, 2021). What areas of the retail customer experience would you like to improve in the next year? [Graph]. In Statista. Retrieved December 01, 2024, from https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. "What areas of the retail customer experience would you like to improve in the next year?." Chart. January 13, 2021. Statista. Accessed December 01, 2024. https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. (2021). What areas of the retail customer experience would you like to improve in the next year?. Statista. Statista Inc.. Accessed: December 01, 2024. https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder. "What Areas of The Retail Customer Experience Would You like to Improve in The next Year?." Statista, Statista Inc., 13 Jan 2021, https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/
BlueYonder, What areas of the retail customer experience would you like to improve in the next year? Statista, https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/ (last visited December 01, 2024)
What areas of the retail customer experience would you like to improve in the next year? [Graph], BlueYonder, January 13, 2021. [Online]. Available: https://www.statista.com/statistics/1211555/improvements-in-retail-customer-experience/